Convention Services Manager

Omni Hotels & Resorts; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

Access to on-site cafeteria

Job summary

Omni Hotels & Resorts, located in Dallas, Texas, is seeking a dynamic professional for event coordination and client relations. Candidates should possess strong leadership, sales, and customer service skills, with at least 4 years of hotel experience.

The role involves preparing event resumes, serving as the onsite contact during events, and ensuring all arrangements meet specified needs. Flexibility in work hours is required. Benefits include complimentary parking and discounts on rooms and dining.

Qualifications

• At least 4 years of progressive experience in a catering/sales hotel or related field.
• Dynamic and creative leader who thrives under pressure.
• Proficient in English, both written and verbal.

Responsibilities

• Prepare resumes for groups and ensure proper space assignments.
• Serve as the onsite contact for clients during their events.
• Coordinate all aspects of conferences assigned by the Director.

Skills

Customer service skills

Sales techniques

Negotiation skills

Problem-solving

Presentation skills

Leadership

Education

College degree preferred

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Delphi

Job description

Overview

To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a convention/meeting resume.

Responsibilities

• Prepare resumes for groups
• Re-check function book to ensure proper space has been assigned
• Provide hotel site inspections when necessary
• Entertain clients to establish closer working relations when appropriate
• Recommend special outside services when required
• Conduct final tie-down meetings prior to conference when necessary
• During conference, ensure the meeting arrangements meet specifications
• On conclusion of conference, review final bill and evaluation with meeting planner
• Ensure all meeting arrangements discussed meet specifications
• After the conclusion of meeting, review final bill and comments with meeting planner
• Coordinate all aspects of conferences as assigned by the Director of Convention Services
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met
• Serve as the onsite contact for clients during their events and meetings
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time
• Participate in all regular and operational meetings as required
• Assist in and support food and beverage operations as necessary
• Flexible work hours to include weekends, holidays and evenings based on business levels

Qualifications

• College degree preferred
• At least 4 years of progressive experience in a catering/sales hotel or related field
• Knowledge of the operations of the hotel industry
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
• Must have proven selling, negotiating and presentation skills
• Requires knowledge of advanced sales techniques
• Highly developed customer service skills with strong attention to detail
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred
• The ability to delegate, effectively train and coach
• Must be able to work a flexible schedule including nights, weekends and holidays
• Proactively explore networking opportunities
• Community leadership experience

Benefits

• Complimentary parking
• Room and dining discounts
• Access to on-site cafeteria

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

EEOC is the Law Poster.