Event Banquet Lead: Tips, Growth & Fast-Paced Hospitality

Sheboygan-Resort-Operat; Sheboygan (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Tips

Employee discounts

Job summary

Blue Harbor Resort in Sheboygan, WI, is seeking a Banquet Captain – Full Time to lead banquet service at events, meetings and functions. You will coordinate servers, bartenders and staff to ensure smooth service and adherence to standards, with weekend and holiday availability.

You’ll review BEOs, set up banquet spaces, and collaborate with kitchen and other departments to deliver timely, high-quality service. Prior hospitality experience preferred; tips are earned on top of hourly pay.

Qualifications

• Previous banquet, catering, restaurant, hotel, country club, or hospitality experience preferred.
• Previous leadership or supervisory experience preferred but not required.
• Ability to provide professional, polished guest service.
• Strong customer service, teamwork and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to remain calm, professional, and solution-oriented when handling guest concerns or unexpected situations.
• Dependable, punctual, and adaptable.
• Basic math skills (addition, subtraction, multiplication, division).
• Professional appearance and positive attitude.

Responsibilities

• Lead and coordinate banquet service operations to ensure events run smoothly and to standard.
• Review Banquet Event Orders (BEOs) to understand menu details and timelines.
• Inspect banquet rooms and service areas before guest arrival and ensure proper setup.
• Set up banquet spaces, including tables, place settings, buffets, and beverage stations.
• Assist with event preparation and service areas; coordinate with kitchen and departments.
• Monitor quality, timing, and flow of food and beverage service throughout events.
• Anticipate guest needs and maintain high guest satisfaction.
• Supervise banquet staff during setup, service, and breakdown.
• Communicate event changes to appropriate departments in a timely manner.
• Assist with post-event cleanup and maintaining cleanliness of spaces.

Skills

Leadership experience

Guest service

Teamwork

Communication

Organizational skills

Attention to detail

Job description

Blue Harbor Resort in Sheboygan, WI, is seeking a Banquet Captain – Full Time to lead banquet service at events, meetings and functions. You will coordinate servers, bartenders and staff to ensure smooth service and adherence to standards, with weekend and holiday availability.

You’ll review BEOs, set up banquet spaces, and collaborate with kitchen and other departments to deliver timely, high-quality service. Prior hospitality experience preferred; tips are earned on top of hourly pay.