Event Assistant at Diamond Advanedge inc Pasadena, TX

Diamond Advanedge inc; Pasadena (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Diamond Advanedge inc, located in Pasadena, TX, is seeking an Event Assistant to enhance brand awareness and community outreach for our clients. In this role, you will provide exceptional customer experiences by assisting and solving consumer issues. Responsibilities include understanding products, managing customer interactions, and cultivating positive relationships.

The ideal candidate will have a high school diploma, customer service or hospitality experience, and a passion for helping others. We offer training to ensure you excel in providing outstanding service.

Qualifications

• Experience in customer service, communications, sales, or hospitality.
• Ability to explain product or service knowledge.
• Effective problem-solving skills.

Responsibilities

• Understand clients' products to explain services to consumers.
• Record customer interactions and orders.
• Exhibit a positive attitude and hospitality.

Skills

Customer service experience

Excellent communication skills

Outgoing personality

Problem solving

Education

High school diploma

Job description

Event Assistant job at Diamond Advanedge inc. Pasadena, TX.

Our Event Assistants help the local markets by offering products and services from our various clientele to increase their brand awareness and community outreach. As an Event Assistant, you will be a part of creating and delivering amazing customer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Event Assistants’ hospitality will be the difference between their encounter being just average or an exceptional one.

Like the hospitality industry, the primary purpose of the Event Assistant is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As an Event Assistant, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

Responsibilities

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Keeping a record of customer interactions, processed orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Train and learn to managing a team of Junior Event Assistants

Qualifications

• Minimum of a high school diploma
• Customer service, communications, sales role or hospitality experience such as retail or restaurant
• Ability to recognize, apply and explain your product or service knowledge
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• Be an effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills

As an entry-level position, no matter your skill set or experience, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Event Assistants to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.