Event Ambassador - Everett, WA

LAZ Parking; Everett (WA); On-site; USD 24,000 - 34,000; Part time

Job summary

LAZ Parking is seeking an Event Ambassador for the Greater Everett / Mukilteo Area. This part-time role requires friendly, professional interaction with customers, handling citations, and aiding with event signage and crowd flow. Must be flexible for weekend events and occasional weekdays.

Competitive hourly pay and a front-line customer service focus. Responsibilities include greeting customers, explaining payments, directing traffic, and coordinating with management.

Qualifications

• Must have reliable transportation.
• Flexible to work event-based scheduling including weekends.
• Excellent customer service and communication skills.
• Ability to interact professionally with customers and coworkers.

Responsibilities

• Greet and assist customers entering and exiting the facility.
• Issue citations when appropriate per event requirements.
• Explain payment systems and assist with use.
• Direct traffic and manage signage setup/tear-down.
• Respond to customer inquiries in a courteous manner.
• Escalate issues to supervisors when needed.

Skills

Customer service

Communication

Team player

Flexible

Conflict management

Job description

** Details **

Position: Event Ambassador

Location: Greater Everett / Mukilteo Area

Compensation: $21/HR

Hours: Part-Time // MUST be flexible to work event based scheduling, events are typically weekends and occasional weekdays.

The Spirit of the Position:

Parking Ambassadors are the front-line personnel responsible for greeting, engaging and interacting with customers entering and exiting the facility. The position requires customer service abilities, writing citations, setting up/tear down of event signage, directing traffic entering/exiting the facility, and more!

How do you know if this is the right job for you?!

You are:

• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Good at communicating professionally and effectively.
• A team player. You're open to different opinions and can help motivate your team.
• Capable of working in an unsupervised setting.
• Able to handle challenging and at times, emotionally charged situations.

What will I do?

• Check for parking payments and/or permits.
• Issue citations when appropriate.
• Meet and greet customers with courtesy and great customer service.
• Understand how payments are processed and instruct customers how to use payment systems.
• Understand and know how to handle different types of parkers, i.e. tenants, visitors, employees, administration, etc.
• Understand the surroundings and building area in order to answer questions.
• Communicate with management, supervisors and and/or traffic directors.
• Answer customer service questions concerning parking and answer general customer inquiries in a courteous, professional and effective manner, referring questions to the supervisor when applicable.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Field additional duties if they are assigned.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Position Requirements:

• Must have reliable transportation and be willing to use your own vehicle to travel between work locations as needed.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Ability to sit for extended periods of time in one place.
• Ability to pivot body repetitiously throughout each shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.