Evening Zoom Tech Coordinator

careers-usu; Logan (UT); On-site; USD 39,000 - 47,000; Full time

Job summary

Utah State University is seeking a Technical Coordinator II for full-time evening support of Zoom connect courses, classrooms, and facilities in Logan. The role primarily covers hours 2–11 P.M. Monday–Thursday, with occasional Saturdays and flexible semester-to-semester adjustments.

Responsibilities include broadcast support, classroom maintenance, and training facilitators, plus documentation of issues and resolutions. The position offers strong benefits and alignment with USU's mission.

Qualifications

• Associate degree plus two years of experience; or a bachelor’s degree; or an equivalent combination of education plus experience.
• Demonstrated strong verbal and written communication, analytical skills and problem-solving skills.
• Preferred qualifications include experience with H.323 video conferencing, webcasting, or audio conferencing.
• Knowledge of IT networks, firewall systems, gatekeepers, gateways, and MCUs.
• Knowledge of university policy and procedures.
• Experience with classroom audio/video equipment.
• Experience with university systems.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and familiarity with videoconferencing networks and equipment.
• Ability to interact professionally and patiently with students, faculty and administrators while providing friendly service.
• Ability to work independently

Responsibilities

• Broadcast Support (60%) – assist facilitators with troubleshooting Zoom/video conferencing equipment and serve as the primary evening support contact.
• Classroom Maintenance (15%) – test and maintain video conferencing equipment and ensure classrooms are clean and functional.
• Training & Documentation (15%) – train facilitators and keep online resources up to date; document issues and resolutions.
• Unscheduled Broadcast Facilitation (2.5%) – facilitate non-class broadcasts as needed.
• Facility Support (2.5%) – assist with security during evening hours.
• Other (5%) – perform additional duties as assigned

Skills

Verbal communication

Written communication

Analytical skills

Problem-solving

Education

Associate degree

Bachelor's degree

Job description

Utah State University is seeking a Technical Coordinator II for full-time evening support of Zoom connect courses, classrooms, and facilities in Logan. The role primarily covers hours 2–11 P.M. Monday–Thursday, with occasional Saturdays and flexible semester-to-semester adjustments.

Responsibilities include broadcast support, classroom maintenance, and training facilitators, plus documentation of issues and resolutions. The position offers strong benefits and alignment with USU's mission.