Technical Coordinator II

Utah State University; Logan (UT); On-site; USD 39,000 - 47,000; Full time

Job summary

Utah State University is seeking a Technical Coordinator II to support Zoom-connected courses, classrooms, and facilities. The role is full-time with evening hours (Mon–Thu 2–11 PM, Fri 9 AM–6 PM, occasional Sat 8 AM–12 PM) and potential occasional adjustments.

Responsibilities include broadcast support for video conferencing, classroom maintenance, and staff training. Ideal candidates bring strong communication, IT/network knowledge, and a problem-solving mindset.

Qualifications

• Minimum Qualifications: Associate degree plus two years of experience; or a bachelor’s degree; or an equivalent combination of education plus experience
• Demonstrated strong verbal and written communication, analytical skills and problem-solving skills

Responsibilities

• Broadcast Support: troubleshoot Zoom video conferencing equipment and related systems and be the primary evening support contact
• Classroom Maintenance: perform regular equipment tests and ensure rooms are clean and ready for use
• Training & Documentation: train facilitators and maintain online training resources
• Unscheduled Broadcast Facilitation: serve as facilitator for non-class broadcasts as needed
• Facility Support: assist with security and safety during evening hours
• Other: perform additional duties as assigned

Skills

Verbal & written communication

Problem-solving

Analytical skills

Customer service mindset

MS Office proficiency

Team coordination

Independent work

Education

Associate degree + 2 years experience

Bachelor’s degree

Equivalent combination of education and experience

Tools

Cisco systems

Crestron devices

Video conferencing platforms

Web conferencing applications

Job description

Overview

The Technical Coordinator II position is a full-time position dedicated to the support of Zoom connect courses, classrooms, and facilities, primarily during evening hours. Hours: Monday–Thursday: 2–11 P.M. (Dinner break 6–7 P.M.), Fridays: 9 A.M.–6 P.M. Occasional Saturdays from 8 A.M.–12 P.M. may be required. These times may be adjusted slightly from semester to semester, according to departmental needs.

Responsibilities

Broadcast Support (60%) – Assist classroom facilitators in troubleshooting video conferencing and Zoom equipment (including Cisco systems, Crestron devices, audio systems, laptops and cameras) and web conferencing applications. Assist at video conferencing/Zoom events, including those on evenings and weekends, and attend to any problems faculty may have. Serve as the primary Zoom technical support point-of-contact for facilitators (Logan and statewide) and faculty in the evenings.

Classroom Maintenance (15%) – Performing regular equipment tests and maintenance in video conferencing/Zoom classrooms to ensure equipment is working properly. Ensure video conferencing/Zoom classrooms (mainly those in the Distance Education building) are regularly cleaned (e.g. desks wiped down, whiteboards cleaned, etc.).

Training & Documentation (15%) – Train facilitators, including new facilitators, and keep online training resources up to date. Document issues that arise in the evening and how those issues were resolved.

Unscheduled Broadcast Facilitation (2.5%) – Serve as facilitator for non-class broadcasts (e.g. Provost events, special lectures, etc.) as needed.

Facility Support (2.5%) – Assist with the security of facilities and personnel during evening hours (5–11 P.M.).

Other (5%) — Other duties as assigned

Qualifications

Minimum Qualifications:

• Associate degree plus two years of experience; or a bachelor’s degree; or an equivalent combination of education plus experience
• Demonstrated strong verbal and written communication, analytical skills and problem-solving skills

Preferred Qualifications:

• Support experience in H.323 video conferencing, webcasting, or audio conferencing sectors
• Knowledge of IT networks, firewall systems, gatekeepers, gateways, and MCUs
• Knowledge of university policy and procedures
• Experience with classroom audio/video equipment
• Experience with university systems

Knowledge, Skills, and Abilities:

• Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint)
• Familiarity with videoconferencing networks and equipment (cameras, projectors, audio systems, etc.)
• Ability to interact professionally and patiently with students, faculty and administrators while providing friendly service
• Ability to work independently

Required Documents

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
• Cover letter to be typed/pasted at the end of your application
• Contact Information for 3 Professional References to be typed at the beginning of the application.
• Answer the following questions:
  • Are you willing and able to work on the Logan, Utah campus?
  • Are you willing and able to work the required hours, which are: Monday–Thursday: 2–11 P.M. (Dinner break 6–7 P.M.), Fridays: 9 A.M.–6 P.M. and occasional Saturdays from 8 A.M.–12 P.M.?
• Document size may not exceed 10 MB.

Advertised Salary

Minimum $43,000 commensurate with experience plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. This position requires moderate physical effort. Employees must have sufficient strength to perform the duties and responsibilities of the position, including lifting up to 25 pounds, walking and standing. Employees must adhere to safety precautions and may be required to use protective equipment.

College/Department Highlights

The Center for Instructional Design and Innovation (CIDI) is a mission-critical service unit at Utah State University. CIDI helps university instructors create and maintain high-quality learning environments by providing access to prompt and effective support, practical tools, relevant data, expert consultation, hands‑on training, and learning-experience design.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land‑grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person atlocations throughout the state.Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac‑12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular‑season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student‑athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who willchampion excellence in education, research, discovery, outreach, and service.We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful.Forbes recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides a Dual Career Assistance Programto support careers for partners who are also seeking employment.Additionally,USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at [phone] or [e-mail].

*updated 07/2026

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex‑segregated spaces.

The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non‑discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill, Logan UT 84322

[e-mail]

[phone]

For further information regarding non‑discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| [e-mail]

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 | [e-mail]

*updated 08/2026