Evening & Weekend Front Desk & Safety Associate

YWCA of Madison; Madison (WI); On-site; USD 20,664 - 26,174; Part time

Job summary

YWCA Madison is seeking a Front Desk Associate to maintain a secure front desk presence, monitor lobby traffic, and serve as the main contact for residents during Evening and Weekend shifts.

The role includes greeting visitors, directing clients, distributing information, handling rent payments, and responding to inquiries in a trauma-informed manner, while documenting incidents and coordinating with building staff.

Qualifications

• High School Diploma, equivalency or working towards degree completion.
• 6-12 months experience providing customer service.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or resident floor.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel or building residents are unavailable.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Provides support to residents of the building by distributing information, forms, resources, mail, apartment keys, etc.
• Responds to resident queries and complaints in a trauma informed manner; documenting building incidents.
• Collects rent payments and issues receipts for cash received.
• Schedules appointments with the appropriate personnel.

Skills

Customer service

Front desk

Education

High School Diploma or equivalent

Job description

YWCA Madison is seeking a Front Desk Associate to maintain a secure front desk presence, monitor lobby traffic, and serve as the main contact for residents during Evening and Weekend shifts.

The role includes greeting visitors, directing clients, distributing information, handling rent payments, and responding to inquiries in a trauma-informed manner, while documenting incidents and coordinating with building staff.