Telemarketing Supervisor - Weekends and Evenings (Potential 3 Days off)

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive Salary + Bonuses

Health, dental, vision benefits

401(k) retirement plan

Job summary

A leading home improvement company in Berea, OH, is seeking a Telemarketing Supervisor to lead a team of appointment setters. Responsibilities include managing daily operations, motivating team members to meet goals, and monitoring performance metrics. Ideal candidates will have prior supervisory experience in a call center environment. This full-time role offers competitive salary, performance bonuses, and career growth opportunities.

Qualifications

• Previous supervisor or team lead experience in a call center.
• Ability to motivate and hold people accountable.
• Comfortable working with scripts and performance metrics.

Responsibilities

• Lead and motivate a team of Appointment Setters.
• Oversee daily call center operations.
• Monitor KPIs and drive performance.

Skills

Leadership and coaching skills

Excellent communication

Problem-solving abilities

Education

High School Diploma or GED

Tools

CRM systems

Job description

Telemarketing Supervisor - Weekends and Evenings (Potential 3 Days off)

Joyce Windows, Sunrooms & Baths provided pay range

This range is provided by Joyce Windows, Sunrooms & Baths. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $68,000.00/yr

Joyce Windows, Sunrooms, and Baths

Evening & Weekend Shifts Available (12 PM - 8:30 PM)

Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off

Ready to Lead a Winning Call Center Team?

Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!

Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.

What You'll Do

• Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
• Oversee day-to-day call center operations to keep schedules, scripts, and performance on track
• Provide ongoing training and uptraining to improve conversion rates and team effectiveness
• Monitor KPIs, calls, and appointment metrics to drive consistent performance
• Resolve escalated homeowner concerns with professionalism and empathy
• Work closely with management to set strategies and hit department goals
• Generate performance reports and find opportunities to improve results

Requirements

• Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role
• Strong leadership and coaching skills — able to motivate and hold people accountable
• Excellent communication and problem-solving abilities
• Comfortable working with CRM systems, scripts, and performance metrics
• Ability to thrive in a fast-paced, goal-driven environment
• High School Diploma or GED required, additional education a plus

Benefits

• Competitive Salary + Bonuses — your results drive your pay
• Weekend Supervisors Can Potentially get 3 Days Off
• Health, dental, vision
• Paid time off + holidays
• 401(k) retirement plan
• Career growth opportunities within a fast-growing home improvement company

Schedule

• Evenings & Weekends Available
• Typical Shift: 12:00 PM - 8:30 PM

About Joyce Windows, Sunrooms, And Baths

For decades, we've been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We're growing fast and need strong leaders who want to be part of something big.

Apply Today - Be a Part of Our Leadership Team!

For the fastest response, send your resume or reach out directly:

Text: [phone]

Call: [phone]

Email: [e-mail]

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Telemarketing / Call Center

Industries

• IT Services and IT Consulting

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