Evening VIP Turndown Attendant

BENCHMARK; Roanoke (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

The Hotel Roanoke & Conference Center, part of Pyramid Global Hospitality, is seeking an evening Housekeeping Attendant to help maintain guest rooms and public areas in Roanoke, Virginia. This role focuses on turning down VIP rooms, preparing rooms for evening comfort, and delivering exceptional guest service with attention to detail.

Ideal candidates have prior housekeeping or hospitality experience, are reliable, and can work independently during evening hours.

Qualifications

• Previous housekeeping or hospitality experience preferred.
• Ability to work independently and manage time effectively during evening hours.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to stand, walk, bend, and lift up to 25 lbs as needed.
• Flexible schedule, including weekends and holidays.

Responsibilities

• VIP Turndown Service Provide nightly turndown service for VIP and selected guest rooms
• Prepare rooms for evening comfort, including adjusting lighting, refreshing linens, and restocking amenities
• Ensure all VIP touches are completed according to hotel and brand standards
• Report any maintenance issues or room deficiencies promptly
• Room Attendant Duties Clean and service assigned guest rooms and suites according to housekeeping standards
• Make beds, replace linens, dust, vacuum, and sanitize bathrooms and high‑touch areas
• Replenish guest supplies such as towels, toiletries, and minibar items (if applicable)
• Maintain cleanliness of carts, storage areas, and service hallways
• Guest Request Coverage (Evening Hours) Clean rooms when needed
• Respond promptly and professionally to guest room calls during evening hours
• Deliver requested items such as towels, linens, amenities, or rollway’s
• Address guest concerns or elevate issues to the Supervisor or Manager on Duty as needed
• Provide friendly, courteous service with a focus on guest satisfaction

Skills

Hospitality experience

Attention to detail

Customer service

Communication skills

Stamina

Ability to lift up to 25 lbs

Job description

The Hotel Roanoke & Conference Center, part of Pyramid Global Hospitality, is seeking an evening Housekeeping Attendant to help maintain guest rooms and public areas in Roanoke, Virginia. This role focuses on turning down VIP rooms, preparing rooms for evening comfort, and delivering exceptional guest service with attention to detail.

Ideal candidates have prior housekeeping or hospitality experience, are reliable, and can work independently during evening hours.