Evening Turndown Attendant – 5-Star Service (Part-Time)

The-Townsend-Hotel; Birmingham (MI); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Success Coach every Thursday

Restaurant discounts for up to six

401(k)

Discounted bus passes

PTO Program

and so much more!

Job summary

The Townsend Hotel in Birmingham, MI seeks a Turn Down Attendant to provide evening turn down service in guest rooms daily, maintaining luxury standards.

Responsibilities include preparing rooms, placing amenities, performing light housekeeping as needed, and upholding five-diamond and five-star standards while handling guest requests professionally.

This part-time, regular position offers benefits and a supportive team in a renowned luxury hotel.

Qualifications

• Requires familiarity with applicable franchise standards and procedures.
• Requires ability to communicate professionally with co-workers and guests.
• Must be organized and able to complete tasks in a timely and efficient manner.

Responsibilities

• Turn down the bed covering.
• Place chocolates, bottled water, and ice in appropriate locations of room.
• Close the draperies.
• Turn on the radio and dim the lights.
• Lay out bath robe and slippers.
• Perform light housekeeping duties as needed.
• Complete 20-item Turn Down Checklist for each room, up to 50 rooms per day.
• Maintain standards of a five-diamond and five-star hotel as determined by industry rating organizations (AAA and Forbes).
• Professionally handle guest requests and complaints by completing requests or referring them to a Manager or Director.
• Promptly deliver items left behind by departed guest (lost & found) to a Manager or Director.
• Identify problems that can inhibit standards of excellence in service and cleanliness.
• Maintain a clean turn down cart, ice containers and other supplies.
• Assist with guest room cleaning or laundry, as per guest or managers request.
• Assist with public area cleaning.

Skills

Professional communication

Organization

Franchise standards knowledge

Education

High School Diploma or equivalent

Job description

The Townsend Hotel in Birmingham, MI seeks a Turn Down Attendant to provide evening turn down service in guest rooms daily, maintaining luxury standards.

Responsibilities include preparing rooms, placing amenities, performing light housekeeping as needed, and upholding five-diamond and five-star standards while handling guest requests professionally.

This part-time, regular position offers benefits and a supportive team in a renowned luxury hotel.