Evening Store Leader: Customer Service & Ops (2–10 PM)

Save More Marketplace; Rhinelander (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Save More Marketplace is seeking an Evening Manager to lead store operations from 2:00 PM to 10:00 PM and serve as the primary Manager on Duty. The role requires directing all departments, sustaining customer service excellence, and ensuring standard closing procedures.

The ideal candidate will be a strong floor leader who can make decisions, address issues, and take ownership during the shift, with 2–3 years of supervision experience in a high-volume retail setting.

Qualifications

• 2-3 years of retail supervisory or management experience required.
• Grocery, supermarket, or other high-volume retail experience strongly preferred.
• Demonstrated ability to lead employees and manage store operations independently.
• Strong customer service and problem-solving skills.
• Ability to make sound decisions in a fast-paced environment.
• Strong communication, organization, and follow-through.
• Comfortable addressing performance, attendance, and customer-service issues.
• Basic understanding of retail cash controls, merchandising, inventory, and loss prevention.

Responsibilities

• Serve as the Manager on Duty from 2:00 PM - 10:00 PM
• Provide leadership and operational support across all store departments
• Maintain a visible presence throughout the sales floor and respond to customer and employee needs
• Ensure high standards for customer service, store conditions, product availability, cleanliness, and safety
• Direct employees and adjust staffing or priorities based on business needs
• Support department teams with stocking, merchandising, recovery, customer service, and operational needs when necessary
• Address customer concerns and resolve issues professionally
• Monitor employee productivity, attendance, performance, and adherence to company policies
• Ensure breaks and meal periods are appropriately managed
• Support Front End operations, including customer service, cash-handling, overrides, and closing procedures
• Complete store closing procedures and ensure the building is properly secured
• Respond to emergencies, safety concerns, equipment issues, shoplifting, or other incidents
• Communicate significant operational, employee, or customer issues to store leadership
• Help maintain compliance with food safety, workplace safety, security, and company policies
• Assist with training, coaching, and development of employees
• Perform additional duties as needed to support overall store operations

Skills

Retail leadership

Customer service

Communication

Problem-solving

Attention to detail

Job description

Save More Marketplace is seeking an Evening Manager to lead store operations from 2:00 PM to 10:00 PM and serve as the primary Manager on Duty. The role requires directing all departments, sustaining customer service excellence, and ensuring standard closing procedures.

The ideal candidate will be a strong floor leader who can make decisions, address issues, and take ownership during the shift, with 2–3 years of supervision experience in a high-volume retail setting.