Evening Specimen Quality & Problem Resolution Coordinator

Quest Diagnostics Incorporated; San Juan Capistrano (CA); On-site; USD 39,454 - 44,028; Full time

Benefits offered by this job

Day 1 Medical, dental & vision for FT

401(k) with company match

Annual incentive plans

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated in San Juan Capistrano, CA, is seeking a Problem Resolution Specimen Coordinator for Sunday to Thursday, 1:00 PM to 9:30 PM. The role audits specimen processing to ensure quality and drives problem resolution across departments.

Responsibilities include conducting departmental audits, analyzing data from LIS and EMR systems, and providing feedback to leadership to prevent recurring issues. A strong communication skillset and knowledge of lab workflows are essential.

Qualifications

• Minimum of one year in Problem Resolution Tech/Group Leader or related role.
• Minimum of 3 years Lab experience preferably in a production environment.
• Medical background preferred which includes medical terminology applicable to a clinical laboratory.
• Previous data/analytics experience.

Responsibilities

• All duties included in the Problem Resolution Technician job description with the clear objective and focus of preventing reoccurring issues.
• Maintains confidentiality at all times. Will have access to overall employee and department performance.
• Demonstrates a good understanding of job duties and SOPs related to Specimen Processing in a production setting.
• Demonstrates and conveys an understanding of the compliance policies relating to test ordering, test reporting, add‑on tests, TNPs, reflex tests, and custom panels.
• Conducts all regularly scheduled departmental audits and others as requested.
• Conducts audits comparing the requisition demographics and test information to the information that was entered into the laboratory information system during the data entry process.
• Identifies and documents any defects in the data entry process, using department defect definitions as a guide.
• Generates daily reports on quality to department supervisors.
• Maintains and reports department quality data to include compliance audits and Best Practice Team reports.
• Researches, responds, records, and submits additional errors regarding department quality to the department supervisor or manager as needed.
• Provides appropriate feedback to supervisors and managers when problems arise.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Understanding of QC electronic issues; ability to collaborate with IT & Sales on interfaces & technical issues.
• Manages projects as assigned that drive quality metrics.
• Performs audit of EMR requisitions to include: pulls reports indicating failed EMRs and logs tickets for frequent offenders and follows up to ensure successful transmission of orders; identifies discrepancies within EMR requisitions.
• Client interfacing role requiring strong communication, collaboration, and problem solving skills.

Skills

Excellent communication

Composure under pressure

Judgment

Interpersonal skills

Flexibility

Excel

Word

Education

High School Diploma or Equivalent

Job description

Quest Diagnostics Incorporated in San Juan Capistrano, CA, is seeking a Problem Resolution Specimen Coordinator for Sunday to Thursday, 1:00 PM to 9:30 PM. The role audits specimen processing to ensure quality and drives problem resolution across departments.

Responsibilities include conducting departmental audits, analyzing data from LIS and EMR systems, and providing feedback to leadership to prevent recurring issues. A strong communication skillset and knowledge of lab workflows are essential.