Evening SOC Operator — Real-Time Monitoring & Dispatch

Securitas US Business Unit; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Securitas US Business Unit is seeking a SOC Operator in Cambridge, MA. The role centers on centralized monitoring, incident dispatch, and real-time reporting to ensure rapid responses and situational awareness.

Ideal candidates have experience in call centers, dispatch, or surveillance monitoring, with training provided if needed. The position offers evening hours and regular shifts in a security operations environment.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED (or willingness to obtain within six months).
• Legal authorization to work in the United States.
• Reliable communication and transportation.
• Ability to read, write, and speak English.
• Successful completion of pre-employment screening (background check and drug test).

Responsibilities

• Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness.
• Coordinate and dispatch appropriate emergency services or on-site personnel.
• Accurately log incidents, maintain detailed records, and prepare professional reports.
• Monitor CCTV systems to detect suspicious activity and support investigations.
• Perform remote alarm panel programming and system troubleshooting as needed.
• Provide clear, professional communication to clients, employees, and emergency responders.
• Review events and assist with identifying trends or areas for improvement.

Skills

Attention to detail

Multitasking

Communication

Problem solving

Professionalism

Teamwork

Education

High School Diploma or GED

Tools

CCTV

Alarm systems

Dispatch software

Job description

Securitas US Business Unit is seeking a SOC Operator in Cambridge, MA. The role centers on centralized monitoring, incident dispatch, and real-time reporting to ensure rapid responses and situational awareness.

Ideal candidates have experience in call centers, dispatch, or surveillance monitoring, with training provided if needed. The position offers evening hours and regular shifts in a security operations environment.