Evening Security & Visitor Care Specialist

Children's Museum; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

The Second Shift Security Specialist at The Children's Museum of Indianapolis, Inc provides outstanding service while safeguarding visitors, staff, volunteers, and collections. You will patrol the campus, monitor entrances and grounds, perform safety checks, and support crowd management along with control room operations.

This role emphasizes collaboration, emergency preparedness, and inclusive communication.

Qualifications

• Six months of customer service experience and knowledge of emergency protocols.
• CPR/AED and Stop the Bleed certification or ability to be certified within 6 months of hire.
• Valid driver’s license required.
• Strong de-escalation and conflict resolution skills with diverse individuals.
• Able to work independently with good decision-making; computer and MS Office familiarity.
• Willingness to work weekends, after-hours, holidays, and overnight shifts.
• Able to stand long periods and work outdoors in all weather conditions.

Responsibilities

• Provide exceptional customer service to visitors, staff and volunteers while enforcing security policies.
• Monitor and respond to emergency calls; provide first aid and assist with emergencies.
• Assist Visitor Services during operating hours and events with entry gates, safety, and operations.
• Conduct patrols of building, grounds and parking; secure building during openings/closings.
• Perform hazard and safety checks to protect museum assets from vandalism and theft.
• Participate in emergency protocols, evacuations, and safety drills; support security operations in control room.
• Maintain Lost & Found logs and coordinate item returns with Shift Lead.
• Escort authorized personnel for safe cash/money transports; provide basic vehicle assistance.
• Cross-train on Control Room operations; monitor alarms and cameras; assist other departments as needed.

Skills

Customer service

Emergency protocols

CPR/AED

Stop the Bleed

De-escalation

Conflict resolution

Communication

MS Office

Weekend availability

Physical stamina

Tools

Microsoft Office

Job description

The Second Shift Security Specialist at The Children's Museum of Indianapolis, Inc provides outstanding service while safeguarding visitors, staff, volunteers, and collections. You will patrol the campus, monitor entrances and grounds, perform safety checks, and support crowd management along with control room operations.

This role emphasizes collaboration, emergency preparedness, and inclusive communication.