Evening Retail Ops Leader Trainee

Hannaford Supermarkets; Manchester (NH); Presencial; USD 26.000 - 38.000; Jornada completa

Descripción de la vacante

Hannaford Supermarkets in Manchester, NH seeks a Department Manager to lead retail operations for the assigned department, shaping merchandise quality, service levels, and associate development. You will guide store huddles, model cultural behaviors, and ensure safety, sanitation, and asset controls are maintained to the highest standard.

The role requires managing inventory, scheduling, and performance reviews while driving departmental financial objectives and strong customer service.

Formación

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• National Registry of Food Safety Professionals accreditation or ability to achieve accreditation within 90 days.

Responsabilidades

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure that all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.
• Must be able to meet physical requirements of the position, with or without reasonable accommodations.
• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the assigned department.
• Use RF (Radio Frequency) unit as needed.
• Retrieve and organize assigned departments product loads.
• Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs.
• Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems.
• Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
• Maintain solid communication in the department and throughout the organization.
• Observe and ensure compliance with company sanitation, safety and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program.
• Perform all other duties as assigned.

Conocimientos

Store operations

Customer service

Organizational skills

Problem solving

Leadership

Retail management experience

Food safety accreditation

Educación

College degree or equivalent

Herramientas

RF unit

MPP system

Scheduling software

Descripción del empleo

Hannaford Supermarkets in Manchester, NH seeks a Department Manager to lead retail operations for the assigned department, shaping merchandise quality, service levels, and associate development. You will guide store huddles, model cultural behaviors, and ensure safety, sanitation, and asset controls are maintained to the highest standard.

The role requires managing inventory, scheduling, and performance reviews while driving departmental financial objectives and strong customer service.