Evening Residential Support & Crisis Care Specialist

Genesis-Women; Dallas (TX); On-site; USD 30,000 - 52,000; Full time

Job summary

Genesis Women's Shelter & Support is seeking a Residential Specialist to assist on-site residents with crisis intervention, intake procedures, safety planning and referrals. The role includes food service, campus care, room make-readies and inventory management, with emphasis on compassionate client interaction in a multi-tasking environment.

You will work with staff and volunteers to ensure safe, clean living spaces and access to basic needs, while maintaining thorough documentation and

Qualifications

• High School Diploma or GED or higher required.
• Experience in social services atmosphere or client-facing environment preferred.
• Ability to multitask and make decisions in absence of supervisor.
• Demonstrated empathy and sensitivity to diverse clients.
• Ability to manage high-stress situations and time efficiently.
• Strong oral and written communication skills.

Responsibilities

• Perform crisis intervention and take appropriate action, including new client intake and exit procedures.
• Provide problem solving, safety planning, education, advocacy and referrals to current clients as appropriate.
• Participate in campus food and beverage services (preparing meals, setting out meals, serving meals, and clean up).
• Prepare, clean, and make ready rooms and apartments for incoming or transitioning clients.
• Provide general support to clients in accessing basic needs items and navigating communal living.
• Participate in campus care including environmental services, trash disposal, meal prep and service, inventory management, and space upkeep.
• Assist in office administration: data tracking, supply orders, and coordinating maintenance of equipment.
• Maintain accurate and timely documentation of client services.
• Work with agency staff, vendors, volunteers and donors to coordinate needs and services for residential clients.

Skills

Empathy

Time management

Effective communication

Decision making under pressure

Customer service experience

MS Office proficiency

Bilingual (English/Spanish)

Education

High School Diploma or GED or higher

Tools

Microsoft Office

Outlook

Cloud storage systems

File management software

Job description

Genesis Women's Shelter & Support is seeking a Residential Specialist to assist on-site residents with crisis intervention, intake procedures, safety planning and referrals. The role includes food service, campus care, room make-readies and inventory management, with emphasis on compassionate client interaction in a multi-tasking environment.

You will work with staff and volunteers to ensure safe, clean living spaces and access to basic needs, while maintaining thorough documentation and