Resident Support & Stabilization Specialist

United Way of East Central Iowa; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Commons on 16th is seeking a full-time Resident Support Specialist to create a safe, welcoming environment for residents transitioning out of homelessness. You will be the daytime presence, helping with basic needs, resource navigation, admissions support, documentation, and building operations.

Ideal candidates are compassionate, dependable, and comfortable in a fast-paced, team-oriented setting while building positive relationships with residents.

Qualifications

• High school diploma or GED is required.
• Preferred: One year of experience in human services, housing, shelters, behavioral health, social services, or related field.
• Reliable transportation is required.
• Basic computer and documentation skills.
• Ability to maintain confidentiality and professional boundaries.

Responsibilities

• Build positive relationships with residents and maintain healthy boundaries.
• Assist residents in identifying and meeting basic needs (hygiene items, food, supplies, community supports).
• Provide basic resource navigation and referrals to internal and external services.
• Support resident engagement and participation in services and housing stabilization activities.
• De-escalate low-level conflicts and report concerns to leadership.

Skills

Communication

Calm under pressure

Homelessness experience

Independent worker

Organization

Problem solving

Job description

The Commons on 16th is seeking a full-time Resident Support Specialist to create a safe, welcoming environment for residents transitioning out of homelessness. You will be the daytime presence, helping with basic needs, resource navigation, admissions support, documentation, and building operations.

Ideal candidates are compassionate, dependable, and comfortable in a fast-paced, team-oriented setting while building positive relationships with residents.