Evening Resident Support Advocate (Part-Time)

Friends of Switchpoint Inc; Salt Lake City (UT); On-site; USD 19,000 - 27,000; Part time

Job summary

Friends of Switchpoint is a non-profit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness. The Switchpoint Resident Support Staff will manage day-to-day operations including client interviews, admissions, and supervising volunteers to ensure safety and supportive services during the 3 pm–11 pm swing shift.

The role emphasizes crisis intervention, documentation, meal supervision, transportation coordination, and adherence to program

Responsibilities

• Understand and implement switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Make notes of any special requirements and needs that residents may have (special diets, ada accomidations, etc.) And coordinate with management to facilitate those needs
• Update maintenance log with maintenance requests
• Arrange transportation for residents in shuttle vans
• Actively listen to the needs of the residents and act to meet those needs appropriately
• Report any resident concerns to case management and management
• Simple cleaning (public bathrooms, sweeping, mopping, etc.)
• Assist with convenience store transactions
• Monitor cameras and log activity
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services

Job description

Friends of Switchpoint is a non-profit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness. The Switchpoint Resident Support Staff will manage day-to-day operations including client interviews, admissions, and supervising volunteers to ensure safety and supportive services during the 3 pm–11 pm swing shift.

The role emphasizes crisis intervention, documentation, meal supervision, transportation coordination, and adherence to program