Evening Patient Transport Dispatcher — Full-Time

Compass Group USA; Knoxville (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Commuter Benefits

Job summary

Crothall Healthcare, a Compass Group company, is seeking a full-time Dispatcher for the National Performance Center in Knoxville, TN. The role involves coordinating patient transportation services, ensuring timely dispatch, and providing high-quality customer service in a healthcare setting.

Schedule includes five 8-hour shifts, 2:30 pm–11:00 pm, with rotating weekends. Prior customer service experience is preferred. Fixed pay rate is $16.00 per hour.

Qualifications

• Prior customer service experience preferred.

Responsibilities

• Provides quality customer service with one-on-one attention to detail.
• Understands basic patient transport concepts and infection control practices.
• Determines dispatcher logic and transporter activities; transports patients when needed.
• Directs dispatch operations to ensure timely completion and resolves service issues.
• Ensures requests are addressed efficiently according to standards and schedules.
• Acts as a liaison between Patient Transportation and other departments.
• Assigns and distributes pagers; monitors sign-in/out procedures.
• Fosters positive relationships with patients, families and staff; ensures accurate dispatch of requests.
• Resolves complaints and recommends solutions for recurring issues.

Job description

Crothall Healthcare, a Compass Group company, is seeking a full-time Dispatcher for the National Performance Center in Knoxville, TN. The role involves coordinating patient transportation services, ensuring timely dispatch, and providing high-quality customer service in a healthcare setting.

Schedule includes five 8-hour shifts, 2:30 pm–11:00 pm, with rotating weekends. Prior customer service experience is preferred. Fixed pay rate is $16.00 per hour.