Evening Patient Access Specialist – Admissions & Insurance

Gosnold; Parkwood Beach (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Paid time off

403b retirement savings Plan

Job summary

Gosnold, Inc. in Wareham, MA is seeking a Patient Access Specialist (Evenings 3p-11p) to gather pre-admission information, assess admission suitability, and provide warm, professional service to patients, families, and referents.

The role requires strong customer service, data entry into electronic health records, and the ability to coordinate with payer verification and referrals to Gosnold programs.

Qualifications

• High School Diploma required.
• Experience using computer and web-based programs.
• Ability to enter data accurately into an electronic health record system.
• Ability to multi-task and service multiple callers.

Responsibilities

• Provide excellent customer service to Gosnold customers including patients, families, health care providers and other referring parties.
• Upon admission, determine preliminary payer status and verify health insurance coverage.
• Prepare and maintain accurate and complete electronic/paper patient records, reflecting current level of care and other pertinent information.
• Initiate financial interviews with clients, as necessary and collect relevant documentation and money.
• Assist with follow-up and collection activities to insure client payment for services.
• Communicate with other departments to insure maximum utilization and reimbursement.
• Clearly and accurately communicate knowledge of the programs in the Gosnold service line and optimize referrals to Gosnold inpatient, residential, family, or outpatient programs.
• Retain knowledge and awareness of key Gosnold referral accounts, i.e. clinical/medical professionals, alumni, PCP’s, and prioritize their requests accordingly. Process patient records in accordance with established Gosnold standards, complete admission data entry accurately and in a timely manner.
• Respond to general information requests by directing callers to websites or other information sources.
• Interface with all levels of management and peers in a manner that promotes learning and mutual respect.
• Support new initiatives, seek creative solutions to challenges, and participate in department and program improvement projects.
• Collect and document pertinent financial and personal information relative to patient treatment.
• Understanding or ability to learn about systems of addiction and mental health treatment.
• Collect and interpret clinical information provided by referents or prospective patients.
• Work as an active and cooperative member of the Patient Access team.
• Maintain accurate admission documents and prepare statistical reports for management within established time schedules.
• Perform all other duties as assigned.

Skills

Customer service

Data entry

EHR systems

Multi-tasking

Education

High School Diploma

Job description

Gosnold, Inc. in Wareham, MA is seeking a Patient Access Specialist (Evenings 3p-11p) to gather pre-admission information, assess admission suitability, and provide warm, professional service to patients, families, and referents.

The role requires strong customer service, data entry into electronic health records, and the ability to coordinate with payer verification and referrals to Gosnold programs.