Evening NOC Analyst — Automation & Incident Response

Brown University Health; United States; On-site; USD 68,000 - 112,000; Full time

Job summary

Brown University Health is seeking a Network Operations Center professional to maximize service availability and performance across core infrastructure and applications. You will design, install, and administer monitoring tools, drive root-cause analysis, and implement corrective actions to prevent recurrence.

The role requires deep experience in network infrastructure, SolarWinds NMS, and virtualization, with leadership capabilities.

Qualifications

• Bachelor's degree or four additional years of related experience in lieu of a degree.
• 6 or more years’ experience in a technical capacity supporting a network or infrastructure or application configuration.
• Experience installing, maintaining, documenting and configuring complex network infrastructure.
• Experience with Solarwinds NMS, WAN, and remote office network communication infrastructure.
• In-depth network troubleshooting experience, specifically: pulling captures and Wireshark analysis.
• Windows Server 2012/2016
• Virtualization experience (Citrix, VMware)
• Prior experience as team lead
• CCNA, MCSE, ITIL, or CompTIA Network certifications

Responsibilities

• Proactively seeks new methods and technologies to maintain network, infrastructure, and applications adhering to established guidelines.
• Designs, analyzes, installs, tests, configures, and administers monitoring software for network infrastructure and applications.
• Identifies need and implements system monitoring and key performance metrics, including support of NMS platforms.
• Troubleshoots network, infrastructure, server, or application issues, identifies root cause, establishes return to service, evaluates/implements mitigation strategies.
• Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures.
• Provides high technical level support for problem resolution of network systems and mission critical clinical and business applications using troubleshooting techniques and if necessary, confer with vendors and/or application analysts or assign to Network Technician for a site visit.
• Other duties as assigned.

Skills

NMS experience

WAN networking

Troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

SolarWinds NMS

Wireshark

Citrix

VMware

Job description

Brown University Health is seeking a Network Operations Center professional to maximize service availability and performance across core infrastructure and applications. You will design, install, and administer monitoring tools, drive root-cause analysis, and implement corrective actions to prevent recurrence.

The role requires deep experience in network infrastructure, SolarWinds NMS, and virtualization, with leadership capabilities.