Evening Lobby Lead & Guest Services

Blackwell-Professional-Support-Services; St. Louis (MO); On-site; USD 25,000 - 26,000; Full time

Job summary

Blackwell, Inc. in Saint Louis is seeking a Lead Lobby Attendant to welcome residents, guests and vendors while supervising a team and coordinating daily workflows. The role combines concierge-style service with operational oversight, requiring 3+ years in hospitality and at least 1 year in a supervisory capacity.

Schedule: Monday–Friday, 6:00 PM–2:00 AM on-site at Central West End. You will deliver high-touch service, maintain privacy and professionalism, lift up to 35 lbs, and use Microsoft

Qualifications

• High school diploma or GED.
• 3+ years in customer service or hospitality.
• 1+ year in a supervisory or concierge role (preferred).
• Strong communication and organizational skills.
• Ability to lift up to 35 lbs.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead and mentor a team of Lobby Attendants, ensuring high performance and accountability.
• Create and manage weekly schedules, approve timesheets, and handle shift coverage.
• Deliver personalized, high-touch service to residents, guests and vendors.
• Train new team members through hands-on guidance and onboarding support.
• Maintain secure access to the property and oversee deliveries.
• Communicate effectively with property management and internal departments.
• Stay informed about local services and businesses to assist residents and guests.
• Uphold privacy, professionalism, and confidentiality at all times.
• Support the implementation of updated policies and training materials.
• Conduct regular team inspections and provide coaching as needed.
• Other job duties assigned as needed.

Skills

Strong communication

Organizational skills

Microsoft Office

Reporting writing

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Blackwell, Inc. in Saint Louis is seeking a Lead Lobby Attendant to welcome residents, guests and vendors while supervising a team and coordinating daily workflows. The role combines concierge-style service with operational oversight, requiring 3+ years in hospitality and at least 1 year in a supervisory capacity.

Schedule: Monday–Friday, 6:00 PM–2:00 AM on-site at Central West End. You will deliver high-touch service, maintain privacy and professionalism, lift up to 35 lbs, and use Microsoft