Evening IT Service Desk Lead (2nd Shift)

College of Charleston; Charleston (SC); On-site; USD 66,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition assistance

Employee assistance program

Transit benefits

Job summary

The College of Charleston seeks an IT Service Desk Team Lead for the 2nd shift to provide strategic leadership, oversee evening and weekend operations, and manage a team of permanent and student technicians delivering hardware and software support across campus.

The role requires a bachelor’s degree (or equivalent experience), strong communication, and experience with ticketing systems; Dell and Mac certifications are preferred. Evening hours Tue–Sat 2:00 pm–10:00 pm with on-call after hours.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Dell and Mac system certifications preferred.
• Experience in a supervisory role preferred.

Responsibilities

• Diagnose and resolve intricate technical issues on PCs, Apple computers, printers, and peripherals with high quality and efficiency.
• Deliver first-line IT Service Desk support via phone, email, and chat; address inquiries and issues.
• Identify opportunities to improve the IT ticketing system to enhance service efficiency and client satisfaction.
• Ensure documentation and follow-up for all support activities.
• Oversee online distance learning activities and support the College’s Learning Management System.

Skills

Supervision

Customer Service

Ticketing Systems

Data Analysis

Communication

IT Support

Education

Bachelor’s degree

Tools

Dell certifications

Mac certifications

Job description

The College of Charleston seeks an IT Service Desk Team Lead for the 2nd shift to provide strategic leadership, oversee evening and weekend operations, and manage a team of permanent and student technicians delivering hardware and software support across campus.

The role requires a bachelor’s degree (or equivalent experience), strong communication, and experience with ticketing systems; Dell and Mac certifications are preferred. Evening hours Tue–Sat 2:00 pm–10:00 pm with on-call after hours.