Evening Hotel Guest Service Representative

Madison East DoubleTree by Hilton; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a team recognized as a 2025 USA Today Top Workplace! The Evening Hotel Guest Service Representative role at the Madison East DoubleTree involves providing exceptional customer service, managing guest requests, and ensuring a warm atmosphere for all guests. Enjoy a supportive work culture with opportunities for professional development and various team member benefits.

Benefits

Paid Sick Time

Paid Time Off

Flexible Schedules

Health, Dental, and Vision Plans

401(k) Retirement Plan

Qualifications

• 6 months of customer service experience required.
• 6 months of front desk experience in a hotel setting required.
• Availability to work evening shifts from 3-11 PM.

Responsibilities

• Greet and interact with guests in a friendly and professional manner.
• Handle guest service requests and complaints promptly.
• Use computer systems for reservations and check-in/check-out.

Skills

Customer Service

Interpersonal Skills

Communication

Attention to Detail

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Evening Hotel Guest Service Representative at the Madison East DoubleTree.

Why You’ll Love Working with Us The Madison East DoubleTree is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

USA Today Top Workplace Winner 2025

WI State Journal Top Workplace 2025

Madison Magazine Best Places to Work 2025

AZ Central Top Workplace 2024

Cultural Excellence Award 2024

** Starting wage for this position is $16.00 per hour, but final wage will be based on experience**

6 months of customer service experience 6 months of front desk experience in a hotel setting

AVAILABLE TO WORK EVENING SHIFTS FROM 3-11 PM

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives, and more.

Professional Development:

• Dedicated training and development with opportunities for growth

• Educational and professional certification assistance

Team Member Travel Perks:

• Worldwide hotel stays starting at forty-nine dollars per night

• Rate based on availability and property brand

• Free night stays at NCG Hospitality hotels

Core Benefits:

• Paid Sick Time

• Paid time off and anniversary day off with pay

• Paid volunteer hours → Earn money for community service!

• Flexible schedules

Health and Wellness:

• Health, Dental and Vision plans

• Virtual telehealth services

• Team Member Assistance Program with mental health resources

• TeleDoc confidential counseling

• Health and fitness monthly reimbursement program

Financial:

• 401(k) retirement plan

• 100% match on the first 3% and 50% match on the next 2% of team member contributions

• Same day pay

• Catch Of The Day Program → Earn money for helping other team members and guests!

• Everyone Sells → Earn money for bringing in business to our properties!

• Referral program for team members

How do I make an impact on my team? Our friendly Evening Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

Greet and interact with guests in a warm, friendly and professional manner

Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

Work in cooperation with other departments to ensure a positive guest experience

Use computer system to make reservations, check-in and check-out guests and process payments

Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

Ensure safety and security of the property, staff and guests

What does success look like in this role?

Motivated to maintain excellent customer service reputation

Available to work Monday to Friday, Weekends and Holidays

Strong oral and written communication and interpersonal skills

Strong attention to detail, organization and follow-up abilities

Ability to work effectively and efficiently in a fast-paced setting

Reliability and honesty

Desire to contribute to a supportive and effective team

Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is NCG Hospitality? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.