Concierge, Mercy Pavilion

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Mercy Health Center is seeking a dedicated Full-Time Concierge to warmly welcome patients, visitors, guests and vendors. The role includes directing individuals to appropriate hospital areas, supporting volunteers, and maintaining a tidy lobby environment.

You will use active listening and strong interpersonal skills to ensure a positive patient experience. The position requires professionalism, integrity, and teamwork, with a focus on safety and respectful communication across all ages of

Responsibilities

• Greet patients and visitors proactively and determine the reason for their visit.
• Direct volunteers to meet customer needs and maintain lobby presentation.
• Assist with routine concierge duties and support departments to keep areas clean and orderly.
• Demonstrate professionalism, integrity, and respect in all interactions.
• Communicate clearly using active listening and appropriate nonverbal cues.
• Prioritize patients to the correct treatment areas and ensure smooth workflow.

Skills

Interpersonal skills

Customer service

Teamwork

Active listening

Professionalism

Job description

UPMC Mercy is hiring a Full Time Concierge to support the Mercy Pavilion!
This position will work shifts on Monday-Friday from 1:30pm-10pm.
Purpose
Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.
Responsibilities

• Checks on details to create pleasant environment for visitors and patients
• Direct volunteers to meet needs of customers.
• Apply technical skills and knowledge in a focused, in depth specialty area.
• Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
• Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
• Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.
• Proactively greet each patient/customer as they enter the entrance, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
• Prioritize and expedites patients to appropriate areas for treatment.
• Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
• Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
• Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
• Promotes patient safety.
• Demonstrates and maintains the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.