Concierge, Mercy Pavilion

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Job summary

UPMC Mercy in Pittsburgh is seeking a Full Time Concierge to welcome and direct patients, visitors, guests and vendors within the Mercy Pavilion. The role centers on creating a pleasant environment and guiding people to the right areas of the hospital.

Shifts run Monday–Friday from 1:30pm–10pm, requiring courteous, professional service and teamwork with hospital staff to ensure safety and a positive patient experience.

Qualifications

• High School graduate or equivalent.
• Computer knowledge to access patient information.
• Customer service oriented behavior.
• Preferred: Prior experience in a customer service hospital or medical environment.
• Preferred: Medical terminology.
• Act 34 clearance needed.

Responsibilities

• Checks on details to create pleasant environment for visitors and patients.
• Direct volunteers to meet needs of customers.
• Apply technical skills and knowledge in a focused, in depth specialty area.
• Actively cares for presentation of lobby areas. Keeps areas neat and tidy.
• Exhibits professionalism and respect for others; communicates effectively.
• Perform duties of concierge desk to meet needs of patients, family members, visitors and employees.
• Greet each patient/customer entering the entrance and respond to needs while presenting a positive hospital image.
• Prioritize and expedite patients to appropriate areas for treatment.
• Communicate using active listening and clear written communication.
• Demonstrate problem solving through analysis and teamwork to achieve optimal results.
• Promote patient safety and age-appropriate care understanding.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Professionalism

Attention to detail

Education

High School diploma or equivalent

Act 34 clearance

Job description

UPMC Mercy is hiring a Full Time Concierge to support the Mercy Pavilion!

This position will work shifts on Monday-Friday from 1:30pm-10pm.

Purpose

Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Responsibilities

• Checks on details to create pleasant environment for visitors and patients
• Direct volunteers to meet needs of customers.
• Apply technical skills and knowledge in a focused, in depth specialty area.
• Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
• Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
• Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.
• Proactively greet each patient/customer as they enter the entrance, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
• Prioritize and expedites patients to appropriate areas for treatment.
• Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
• Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
• Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
• Promotes patient safety.
• Demonstrates and maintains the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.
• High School graduate or equivalent experience.
• Computer knowledge to access patient information.
• Customer service oriented behavior.
• Preferred: Prior experience in a customer service hospital or medical environment.
• Preferred: Medical terminology.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran