Evening Grocery Customer Experience Specialist

The Kroger Co.; Pagosa Springs (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused team member in Pagosa Springs, CO to deliver exceptional service and maintain a safe, welcoming store environment.

You will assist the department manager in achieving sales goals, know product details, and help customers find what they need while promoting Kroger’s Customer 1st strategy. Responsibilities include answering questions, stocking and labeling, checking freshness and dates, and ensuring safety and cleanliness standards.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with recommendations.
• Recommend grocery items and inform customers of specials.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise and provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay informed on ads and promotions.
• Adhere to food safety regulations and maintain proper temperatures.
• Ensure safety programs and inspect equipment; report unsafe conditions.
• Notify management of accidents and security issues as required.

Skills

Stress management

Basic math

Effective communication

Retail experience

Second language

Job description

The Kroger Co. is seeking a customer-focused team member in Pagosa Springs, CO to deliver exceptional service and maintain a safe, welcoming store environment.

You will assist the department manager in achieving sales goals, know product details, and help customers find what they need while promoting Kroger’s Customer 1st strategy. Responsibilities include answering questions, stocking and labeling, checking freshness and dates, and ensuring safety and cleanliness standards.