Evening Front-of-House Manager — Growth & Perks

Chick-fil-A | Alpine Avenue; Walker (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pay: $18–$24/hour

PTO

Health insurance with a $325 Operator

Dental coverage

401(k)

Bonus opportunities

Scholarships

Closed Sundays

Leadership development

Free food

Food donations

Job summary

Chick-fil-A Alpine Ave is seeking an experienced Front of House / Customer Service Manager for the evening (closing) shift. You will lead the front-of-house team, supervise guest service, and keep operations running smoothly in a fast-paced environment.

The role begins as a Manager in Training, with pay ranging from $18–$24 per hour. Full-time schedule includes 2 PM to close, with Friday and Saturday availability required, in Walker, Michigan.

Qualifications

• Experience in customer service, hospitality, or restaurant/retail management.
• Ability to supervise a team in a fast-paced, high-volume environment.
• Guest-first, service-oriented mindset.

Responsibilities

• Lead and supervise the front-of-house team during the evening shift.
• Oversee order accuracy and quality control to ensure guests receive what they ordered.
• Manage workflow and pacing to meet speed-of-service and wait-time standards.
• Maintain a clean, safe dining and service environment per food safety protocols.
• Ensure compliance with applicable labor laws during the shift.
• Coordinate break scheduling to support staff well-being and morale.
• Monitor bottlenecks during rushes and proactively solve problems.
• Assist with front-of-house tasks as needed to support the team.
• Handle guest complaints and service recovery; escalate complex issues as needed.
• Coach and mentor team members to build a positive culture.
• Communicate performance issues to management for follow-up.
• Uphold company policies and brand standards.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Hospitality

Team supervision

Fast-paced environment

Job description

Chick-fil-A Alpine Ave is seeking an experienced Front of House / Customer Service Manager for the evening (closing) shift. You will lead the front-of-house team, supervise guest service, and keep operations running smoothly in a fast-paced environment.

The role begins as a Manager in Training, with pay ranging from $18–$24 per hour. Full-time schedule includes 2 PM to close, with Friday and Saturday availability required, in Walker, Michigan.