Evening Front Desk Representative

Goldfish Swim School; Fort Washington (MD); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Paid training

Flexible shifts

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School is seeking a Front Desk / Customer Service Representative to be the first contact for potential and current Goldfish customers, and to present a positive image for the company.

Benefits include flexible hours, leadership-like opportunities, and paid training as part of a rapidly growing franchise. The role offers meaningful work with kids, sale/registration duties, and a friendly, team-based environment.

Qualifications

• High school diploma or GED required.
• Intermediate computer skills using Word, Excel and other software systems.
• Certifications: Shallow Water Lifeguard, CPR, First Aid, and AED required (can be obtained after training).

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties; supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Greets parents and students at the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of front desk, Snack Shack, changing areas, restrooms and observation area.
• Provides occasional administrative support for management, including General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules.
• Enforces safety rules and administers first aid when necessary.
• Fulfills other duties as assigned.

Job description

Job Title: Front Desk / Customer Service Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements

• Must be willing to train as a swim instructor
• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Duties and Responsibilities

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education / Experience

High school diploma or GED required.
Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: Shallow Water Lifeguard, CPR, First Aid, and AED certifications required. Can be obtained through Goldfish Swim School after training is complete.