Evening Front Desk & Member Experience Associate

Excel Fitness; Haltom City (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Haltom City, TX seeks a Member Services Rep Front Desk for M-F, 2pm-10pm. You will greet members, process transactions, monitor club cleanliness, and promote memberships while upholding safety and company policies.

Responsibilities include assisting members with equipment, maintaining records in tablets/POS, auditing cash drawers, and collaborating with the GM/AM on operations. CPR/AED certified preferred or required before solo work.

Qualifications

• Must be 18 years or older with a HS diploma or equivalent.
• CPR/AED certifications required before working solo; training may be completed within 30 days if uncertified.
• Ability to stand for long periods and communicate effectively with members.
• Comfortable using a computer and inputting member information into tablets/POS.
• Familiarity with Excel and Planet Fitness brand standards is helpful.

Responsibilities

• Greet and assist members at the front desk during shift hours.
• Monitor club cleanliness and atmosphere; ensure safety and policy compliance.
• Input and update member data; balance cash drawers daily.
• Promote memberships and assist with promotions; interact with prospects.
• Support GM/AM with operational tasks and inventory recommendations.

Skills

Communication skills

Team oriented

Critical thinking

Proactive problem solving

Confidential information handling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness in Haltom City, TX seeks a Member Services Rep Front Desk for M-F, 2pm-10pm. You will greet members, process transactions, monitor club cleanliness, and promote memberships while upholding safety and company policies.

Responsibilities include assisting members with equipment, maintaining records in tablets/POS, auditing cash drawers, and collaborating with the GM/AM on operations. CPR/AED certified preferred or required before solo work.