Evening Front Desk Coordinator - Part-Time

Excelsior Care Group; Village of Briarcliff Manor (NY); On-site; USD 23,000 - 33,000; Part time

Job summary

Briarcliff Manor Center for Rehabilitation and Nursing Care is seeking a friendly Receptionist to be the first point of contact for residents, visitors and staff. This part-time role supports front desk operations, answers calls, greets guests, and ensures HIPAA compliance and privacy at all times.

You will need strong communication, a professional demeanor, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Qualifications

• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and team-oriented attitude.
• Ability to read, write, speak, and understand English.
• Capable of making independent decisions in a fast-paced environment.

Responsibilities

• Answer incoming calls, determine the nature of each call, and direct to the appropriate department or individual.
• Take and deliver messages or transfer calls to voicemail when necessary.
• Provide general information about the facility, including directions and contact details.
• Operate telephone and paging systems as needed.
• Coordinate communication for residents without phones by directing calls to nursing units.
• Respond to internal requests and assist in locating staff via paging system.
• Greet visitors and direct them to appropriate offices or resident rooms.
• Offer beverages to guests waiting for administrative staff, when appropriate.
• Ensure all visitors follow facility policies and procedures.
• Monitor front entrance for safety, including elopement risk residents.
• Oversee visitor access and maintain sign-in procedures.
• Maintain effective communication with residents, families, and staff.
• Keep updated records including resident directories, emergency contacts, and key personnel listings.
• Monitor presence of outside vendors and sales representatives.
• Adhere strictly to HIPAA and confidentiality guidelines.

Skills

Customer service

Communication skills

Teamwork

English proficiency

Job description

Briarcliff Manor Center for Rehabilitation and Nursing Care is seeking a friendly Receptionist to be the first point of contact for residents, visitors and staff. This part-time role supports front desk operations, answers calls, greets guests, and ensures HIPAA compliance and privacy at all times.

You will need strong communication, a professional demeanor, and the ability to manage multiple tasks in a fast-paced healthcare environment.