Evening Dispatch Lead - Mentorship & Scheduling Excellence

HighGround; North Richland Hills (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401k with company matching

Paid Vacation, Sick time and Holidays

All tools provided

Bonus Potential

Advancement Potential

Job summary

Dry Force, a leading water damage restoration company in Irving, TX, seeks an Evening Dispatch Supervisor to oversee the Dispatch team’s day-to-day operations, ensure efficient scheduling, and uphold high customer service standards. You will mentor new hires, coordinate with the Communications Manager, and drive QA and process improvements.

The role emphasizes leadership, proactive problem-solving, and weekend availability to support weekend/after-hours scheduling and coverage.

Qualifications

• Strong leadership and mentoring skills.
• Excellent communication and interpersonal skills.
• Ability to address performance and behavior issues with tact and professionalism.
• Knowledge of QA compliance and customer service best practices.
• Proactive, adaptable, and open to change.
• Problem-solving and decision-making abilities.
• Familiarity with business intelligence tools is a plus.
• Must be willing to work weekends.

Responsibilities

• Oversee day-to-day operations of the Dispatch team and ensure efficient scheduling.
• Mentor and train new hires and trainees in the Dispatch unit.
• Notify Communications Manager of schedule updates and cover shifts as needed.
• Address and document performance or disciplinary concerns with appropriate actions.
• Conduct daily QA call reviews and provide constructive feedback.
• De-escalate and route customer concerns to the appropriate department.
• Assist in maintaining the Dispatch Training Program.
• Prepare Dash Job Schedule for the next day and confirm zero open jobs at day end.
• Manage live scheduling updates and prioritize incoming tasks.
• Purge/update dashboards and reports related to pending jobs and BI dashboards.

Skills

Leadership

Mentoring

Communication

Performance management

QA compliance

Customer service

Problem-solving

BI tools

Weekend availability

Job description

Dry Force, a leading water damage restoration company in Irving, TX, seeks an Evening Dispatch Supervisor to oversee the Dispatch team’s day-to-day operations, ensure efficient scheduling, and uphold high customer service standards. You will mentor new hires, coordinate with the Communications Manager, and drive QA and process improvements.

The role emphasizes leadership, proactive problem-solving, and weekend availability to support weekend/after-hours scheduling and coverage.