Evening Concierge & Valet - Front Desk

Resort Lifestyle Communities; Chattanooga (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Benefit stipend

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities is hiring a 2nd Shift Concierge to greet residents, families, and guests, assist with front desk duties, and support operations. The role requires strong customer service, communication, and multitasking as you answer phones, manage deliveries, and assist with transportation and room reservations.

You will contribute to a welcoming environment, handle safety procedures, and aid in keeping the community running smoothly while making a positive impression on residents

Qualifications

• High school diploma or GED required.
• At least 21 years old with a valid driver's license.
• Excellent communication and interpersonal skills.
• Ability to work Thursday–Monday 3:00pm to 11:30pm.
• Strong problem-solving and organizational skills in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Create a positive first impression by performing valet parking for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating needs.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining records, coordinating guest suite reservations, and ensuring suites meet standards.
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking/unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

English proficiency

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Resort Lifestyle Communities is hiring a 2nd Shift Concierge to greet residents, families, and guests, assist with front desk duties, and support operations. The role requires strong customer service, communication, and multitasking as you answer phones, manage deliveries, and assist with transportation and room reservations.

You will contribute to a welcoming environment, handle safety procedures, and aid in keeping the community running smoothly while making a positive impression on residents