Evening Client Support & Admissions Coordinator

Mountainside Treatment Center; Canaan (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefit package

Paid Time Off (increases after 1 year)

Paid holidays including Multicultural

401(k) with employer matching

Free meals on Canaan campus

Wellness reimbursement

Job summary

Mountainside Treatment Center is seeking a Client Support Coordinator for the 2nd shift in Canaan, CT. This role focuses on welcoming clients, guiding admissions, and maintaining a safe, professional environment.

You will lead orientations, assist with schedules, and coordinate with clinical and admin teams to ensure smooth care and strong client experiences. The position runs Wednesday-Sunday 3:00pm-11:30pm with off-days Monday and Tuesday.

Qualifications

• High School Diploma or equivalent (required).
• Ability to work independently, prioritize tasks efficiently, and thrive as part of a collaborative team
• Strong interpersonal and communication skills; interact with clients, families, and staff with empathy and professionalism
• Strong problem-solving skills with a proactive attitude
• Comfort and proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Responsibilities

• Be the warm first face clients and families see, setting a positive tone.
• Engage with clients through kind, consistent conversations—building trust and easing nerves.
• Guide clients smoothly through the admissions journey.
• Prepare and maintain client rooms and welcome materials reflecting high standards.
• Lead clients through orientations, schedules, and community guidelines.
• Assist with schedules, appointments, and access to personal items like towels and One Card services.
• Facilitate program groups and recreational activities with precise documentation.
• Maintain safety through room inspections, bed checks, vital signs, and medication protocols.
• Conduct client searches, UTOX screenings, and rounds; provide support as needed.
• Coordinate emergencies with internal teams and external responders.
• Lead discharge procedures with care; account for personal property and medications.
• Uphold HIPAA confidentiality at all times and document interactions clearly.
• Collaborate with clinical and administrative teams for coordinated care.
• Demonstrate Best in Class through appearance, attitude, and workspace.

Skills

Interpersonal communication

Empathy and professionalism

Problem-solving

Independent work

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mountainside Treatment Center is seeking a Client Support Coordinator for the 2nd shift in Canaan, CT. This role focuses on welcoming clients, guiding admissions, and maintaining a safe, professional environment.

You will lead orientations, assist with schedules, and coordinate with clinical and admin teams to ensure smooth care and strong client experiences. The position runs Wednesday-Sunday 3:00pm-11:30pm with off-days Monday and Tuesday.