Evening Account & Dispatch Coordinator

Accurate Expediting; Romulus (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

Accurate Expediting in Romulus, MI is seeking an Account Specialist / Dispatcher to manage customer accounts, coordinate daily dispatch and routing, and ensure accurate and timely delivery of services.

The role requires strong organizational skills, multitasking, and excellent communication; you will liaise with customers, drivers, warehouse, and internal teams to uphold service reliability and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, dispatching, logistics, or account management preferred.
• Experience in fast-paced operations or distribution environments is desirable.

Responsibilities

• Serve as the primary contact for customer accounts and process orders accurately.
• Respond to inquiries via phone, email, and other channels promptly.
• Monitor orders, provide updates, and resolve delivery or billing issues.
• Plan and optimize daily routes; dispatch drivers with clear instructions.
• Maintain accurate customer records and supporting documentation.
• Support billing inquiries and ensure service reliability and customer satisfaction.

Skills

Strong communication

Organizational skills

Multitasking

Decision making

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Dispatch software

GPS tracking systems

Job description

Accurate Expediting in Romulus, MI is seeking an Account Specialist / Dispatcher to manage customer accounts, coordinate daily dispatch and routing, and ensure accurate and timely delivery of services.

The role requires strong organizational skills, multitasking, and excellent communication; you will liaise with customers, drivers, warehouse, and internal teams to uphold service reliability and customer satisfaction.