Evaluation Assistant - Lutherwood

Community Health Network; Indianapolis (IN); On-site; USD 33,000 - 42,000; Full time

Job summary

Community Health Network is seeking an Evaluation Assistant to be the first point of contact, handling calls and assisting with front desk duties. The role includes processing and organizing medical records, scanning documents, and ensuring timely chart updates in EPIC.

The position requires a High School Diploma or GED and proficiency in Microsoft Word and Excel. Collaboration with billing and quality teams will be part of daily tasks in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED is required.
• Fluent in Microsoft Word and Excel.
• Experience with medical records management preferred.
• Proficiency with EPIC or similar patient portals.

Responsibilities

• Answer phones and provide information to callers.
• Process incoming medical records and attach to patient charts.
• Manage all incoming faxes and distribute to appropriate staff.
• Receive, scan, and organize medical reports and related documents.
• Follow up on outstanding documentation per policy and regulatory guidelines.
• Assist with chart audits and regulatory compliance.

Skills

Front desk

MS Word

MS Excel

Medical records

Education

High School Diploma or GED

Tools

EPIC

Job description

Where you fit in

The Evaluation Assistant serves as the first point of contact by answering the telephone and providing information and assistance as needed. (Front Desk support). Other duties include:

• Processes all incoming medical records documents (paper or electronic) and attaches to the appropriate patient chart in a timely fashion.


• Manages all incoming faxes and distributes as necessary to the appropriate individual


• Receive and scan all medical reports, q5/q15 sheets, DAPs, plus additional documentation that is apart of patient chart


• Send and tracks outgoing documents


• Follows up on outstanding documentation to ensure items are collected within agency policy and regulatory guidelines.


• Notifies the Quality Manager, MSA Director when outstanding documents have not been received despite multiple attempts to collect.


• Processes staff requests related to medical records to achieve effective coordination of care.


• Utilizes physician portals or other software, when necessary, to obtain medical records. (EPIC, etc.)


• Supports regulatory compliance


• Compiles documentation in a timely manner for medical record requests.


• Works closely with billing and quality improvement team members regarding outstanding medical records.


• Assists Director, Clinical Operations in chart audits related to regulatory compliance.


• Other tasks may be performed as assigned


• High School Diploma or GED (required)


• Fluent in Microsoft Word and Excel (required)

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.

• You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation and receive recognition for your achievements.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers.