Case Management Extender-North

Community Health Network; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Scholarships and tuition reimbursement

Recognition for achievements

Job summary

Community Health Network in Indianapolis is seeking a Case Management Extender to provide non-licensed clerical and administrative support to the RN and social work Case Managers, helping discharge plans and related activities.

Duties include calling or faxing information for patient care transitions, locating facilities for placement, arranging transport, and scheduling post-discharge physician appointments. Strong organizational and communication skills are essential.

Qualifications

• Three years of experience with medical/business computer applications.
• Proficiency in word processing and spreadsheet creation.
• Knowledge of medical terminology or completion of department approved training within three months of hire.

Responsibilities

• Provide clerical and administrative support to discharge plans and related case management activities.
• Call or fax information for patient care transitions (SNF, Home Health, assisted living, etc.).
• Assist with locating facilities for patient placement moving to another level of care.
• Facilitate transfers to alternate care facilities and arrange transport.
• Schedule post-discharge physician appointments.

Skills

Project management

Customer service

Relationship building

Work under pressure

Detail oriented

Organized

Communication of complex information

Process improvement

Time management

Confidentiality

Self-motivation

Travel between locations

Education

High School Diploma or GED

Associate's degree (Preferred)

Tools

Epic

Microsoft Word

Microsoft Excel

Outlook / Email

Job description

Community Health Network has an excellent opportunity available within our Case Management Team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

The Case Management Extender provides non-licensed, clerical and administrative support to the RN and SW Case Managers to facilitate and execute discharge plans and other related case management activities as needed. Duties include but are not limited to, calling or faxing information for patient care transitions, including SNF, Home Healthcare, Assisted Living, Outpatient Treatment Centers, etc.; assist with locating appropriate facilities for placement of patients moving to another level of care; facilitation of the transfer to alternate care facilities including arranging transport, facilitating referrals for home care services, and providing general administrative support; assist licensed CMs with regulatory requirements; scheduling post-D/C Physician appointments.

Your Exceptional Skills

• Ability to manage projects and assignments from start to completion
• Ability to use customer service skills to provide an exceptional experience
• Ability to collaborate and build effective relationships
• Ability to work under pressure
• Ability to be detail oriented
• Ability to be organized
• Ability to communicate complex/technical information effectively both orally and in writing
• Ability to effectively maintain databases Ability to improve processes
• Ability to independently manage time and priorities
• Ability to maintain confidentiality
• Ability to self-motivate
• Ability to travel between locations
• Ability to utilize Microsoft Office Suite

Your Exceptional Qualifications

• High School Diploma or GED (Required)
• Associates' degree (Preferred)
• Three years of experience with medical/business computer applications, e.g., Epic and proficiency in word processing, spreadsheet preparation and electronic mail. (Required)
• Must have working knowledge of medical systems and medical terminology, or must complete department approved training within three months of hire. (Required)

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career. You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation and receive recognition for your achievements.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We pride ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.