EV Warranty Analytics Specialist

Workhorse; Wixom (MI); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Dog-friendly workplace

Growth opportunities

Job summary

Workhorse in Wixom, MI is seeking a Warranty Analyst to track field service requests and ensure accurate claims payments across our truck brands. You will maintain downtime records, analyze root causes, and provide insights to leadership to reduce vehicle downtime and improve service processes.

You will create field records, update costs and labor data, collaborate with technicians, and ensure submissions include correct Workhorse RO numbers and pricing information, supporting our dealer network.

Qualifications

• Minimum 10 years’ automotive or commercial vehicle warranty experience in a manufacturing or dealership environment.
• Statistical, data science and/or math background.
• Ability to manage multiple project initiatives and ensure they align with organizational goals.
• Strong understanding of automotive systems, particularly electric vehicle technology.
• Ability to classify parts to correct vehicle systems.
• Ability to create and update documents using Office and Microsoft products.
• Comfortable working in ambiguous environments and developing/contributing to new processes and procedures to help design, build and service our products with excellence.
• Communication Skills: Strong verbal and written communication skills to interact with diverse audiences.

Responsibilities

• Create field records for all issues identified.
• Update field records with root cause, corrections, costs, labor hours, and other information learned.
• Create new labor operation codes and descriptions for bulletins, campaigns, and new parts or procedures.
• Collaborate with technicians and technical service directors to ensure accurate updates on field records.
• Confirm and update warranty claim submissions to include Workhorse RO numbers and correct data.
• Create new field records for claims from dealers with no open repair orders.
• Provide requested daily, weekly, monthly feedback reports.
• Utilize QAD to ensure proper part costs are included in the field record.
• Maintain the warranty policies applicable to each truck and use the policy to confirm warranty claim submissions.
• Maintain warranty cost per vehicle and frequency rates.
• Lead meetings and report discrepancies or improvement opportunities to Workhorse leadership.

Skills

Automotive warranty experience

Data science background

Project management

Automotive technology knowledge

Office/Microsoft Office

Strong communication skills

Education

B.S. Data Science or Statistics

Tools

QAD

Microsoft Office

Excel

Job description

Workhorse in Wixom, MI is seeking a Warranty Analyst to track field service requests and ensure accurate claims payments across our truck brands. You will maintain downtime records, analyze root causes, and provide insights to leadership to reduce vehicle downtime and improve service processes.

You will create field records, update costs and labor data, collaborate with technicians, and ensure submissions include correct Workhorse RO numbers and pricing information, supporting our dealer network.