EV Technology Service Ops Engineer (Hybrid, US)

Oil-Gas.net; Chicago (IL); Hybrid; USD 112,000 - 208,000; Full time

Job summary

bp is seeking a Technology Service Operations Engineer to support end-to-end technology services for its global EV charging operations, with a primary focus on the US. The role involves managing ITSM processes, ServiceNow ITSM, and risk/control activities while collaborating with internal teams and external suppliers.

You will help maintain service reliability, governance, and disaster recovery readiness, ensuring incidents and requests meet SLAs and supporting global operations across regions.

Qualifications

• Hands-on experience managing ITSM processes, including incident, problem, change, and request management.
• Experience working against SLAs and producing service reports and metrics.
• Experience with ITSM platforms such as ServiceNow ITSM or CMDB is strongly preferred.

Responsibilities

• Support the global EV charging activity model in ServiceNow.
• Manage core services throughout their lifecycle, including onboarding, ongoing operations, SLAs, and decommissioning.
• Support incident and problem management processes, identifying trends, root causes, and appropriate solutions.
• Help ensure incidents and service requests are managed within agreed SLAs.
• Manage and regularly review system access using a least-privilege approach.
• Work with third-party suppliers and participate in service performance and quarterly contract reviews.
• Support risk management activities, including maintaining risk registers, mitigations, preventative actions, and financial exposure information.
• Participate in disaster recovery and business continuity activities, including testing and runbook execution.
• Build strong working relationships with internal stakeholders, technology teams, and external suppliers.
• Represent Technology on project and program boards when needed.
• Document and communicate technology requirements, standards, processes, and plans across the organization.

Skills

ITSM management

ServiceNow

SLA reporting

Analytical skills

Tools

ServiceNow ITSM

CMDB

Job description

bp is seeking a Technology Service Operations Engineer to support end-to-end technology services for its global EV charging operations, with a primary focus on the US. The role involves managing ITSM processes, ServiceNow ITSM, and risk/control activities while collaborating with internal teams and external suppliers.

You will help maintain service reliability, governance, and disaster recovery readiness, ensuring incidents and requests meet SLAs and supporting global operations across regions.