EV Service Operations Trainer

Lucidmotors; Southfield (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Discretionary annual cash incentive

Job summary

Lucid Motors in the United States is seeking a passionate and experienced Service Operations Trainer to design and deliver comprehensive training programs for our service team, including Technicians, Service Advisors, and Parts Advisors, with a deep understanding of EV systems and service operations.

You will create manuals, presentations, videos, and e-learning modules, coach field teams, close knowledge gaps, and ensure adherence to service processes and parts management.

Qualifications

• 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
• Proven experience developing and delivering operational training.
• Experience with parts inventory management and logistics preferred.
• Strong understanding of service processes, customer service standards, and parts management.
• Excellent presentation and facilitation skills with the ability to engage diverse audiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and attention to detail.

Responsibilities

• Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.
• Create training materials, including manuals, presentations, videos, and e-learning modules.
• Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
• Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
• Identify and address knowledge gaps through continuous feedback and support.
• Develop and maintain a feedback loop with field teams to improve training content and delivery.
• Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.
• Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.
• Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Skills

Training experience

Presentation skills

Communication

Interpersonal skills

Problem-solving

Job description

Lucid Motors in the United States is seeking a passionate and experienced Service Operations Trainer to design and deliver comprehensive training programs for our service team, including Technicians, Service Advisors, and Parts Advisors, with a deep understanding of EV systems and service operations.

You will create manuals, presentations, videos, and e-learning modules, coach field teams, close knowledge gaps, and ensure adherence to service processes and parts management.