EV Field Service Technician: On-site & Mobile Repair

Rivian; Fresno (CA); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits (medical, dental, 1

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a hands-on Field Service Technician to support vehicle repairs across service centers and in the field. The role involves traveling to locations including the production plant to provide vehicle support in a fast-paced environment.

You will diagnose, repair, and install Rivian EV systems, manage parts and documentation, and work with a collaborative team to uphold quality and safety standards. Strong customer-facing communication is essential.

Qualifications

• Hands-on work experience in an automotive shop is highly preferred.
• A background in EV or hybrid repair is considered a plus.
• Experience in start-up environments is preferred.
• Experience with parts departments, billing, and work order management systems is preferred.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.

Skills

Hand tools

Power tools

Windows

Mac OS

English fluency

Valid driver’s license

Automotive repair

Customer-facing

Physical fitness

Education

High School Diploma or GED

Tools

DVOM

CAN/LIN networks

Job description

Rivian is seeking a hands-on Field Service Technician to support vehicle repairs across service centers and in the field. The role involves traveling to locations including the production plant to provide vehicle support in a fast-paced environment.

You will diagnose, repair, and install Rivian EV systems, manage parts and documentation, and work with a collaborative team to uphold quality and safety standards. Strong customer-facing communication is essential.