EV Driver Support & Operations Specialist

EVgo, Inc.; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Wellness: medical, dental, &

401(k)

HSA & FSA

Uncapped PTO

Mentorship programs

Tech stipend

Home office setup reimbursement

Volunteer time off

Job summary

EVgo, Inc. seeks a Customer Operations Specialist to handle routine driver inquiries via phone, chat, and email, ensuring timely resolution of account, billing, and charging session questions. You will document cases in the CRM and support enrollment and account updates within set turnaround times.

The role supports 24/7 operations, may require early/late hours, and may involve occasional travel. A 1+ year track record in customer service is preferred, with familiarity in Excel and standard

Qualifications

• Minimum 1+ years of related experience, or equivalent work experience or equivalent education in a related field accepted in lieu of a formal degree.

Responsibilities

• Respond to routine driver inquiries by phone, chat, and email regarding charging sessions, account status, and billing.

Skills

Call center experience

Customer service

Time management

Microsoft Excel

Education

Associate's degree

Tools

Microsoft Excel

Job description

EVgo, Inc. seeks a Customer Operations Specialist to handle routine driver inquiries via phone, chat, and email, ensuring timely resolution of account, billing, and charging session questions. You will document cases in the CRM and support enrollment and account updates within set turnaround times.

The role supports 24/7 operations, may require early/late hours, and may involve occasional travel. A 1+ year track record in customer service is preferred, with familiarity in Excel and standard