European Order Ops Supervisor — KPI Dashboards & Delivery

Lucid Motors; City of Amsterdam (NY); On-site; USD 95,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Equity program

Discretionary annual cash incentive

Job summary

Lucid Motors in Amsterdam is seeking a hands-on Supervisor, Order Operations to lead the European Order Operations team. You will ensure accurate end-to-end order-to-cash processes, manage orderbook accuracy, handle escalations, and coordinate delivery readiness with Delivery, Service and Logistics.

You will establish performance visibility via KPIs and dashboards, drive process standardization and automation, and coach team members to deliver operational excellence in a fast-paced environment

Qualifications

• 5+ years of experience in order management, operations, or supply chain, including team leadership or team lead experience.
• Proven experience coaching and developing operational teams while remaining hands-on in daily execution.
• Strong understanding of end-to-end order-to-delivery and order-to-cash processes.
• Proactive and structured approach to managing complex operational priorities in a fast-paced environment.
• Strong analytical, problem-solving, and cross-functional collaboration skills.
• Fluent in English; additional European languages are advantageous.

Responsibilities

• Lead and work alongside the Order Operations Specialists to ensure consistent daily execution, adherence to standards and timelines, and accurate application of policies and processes.
• Own resolution of complex issues across orders, VIN matching, pricing, configuration, invoicing, payments, refunds, and delivery readiness. Proactively identify and escalation critical operational risks and capacity constraints.
• Safeguard orderbook accuracy and delivery readiness by validating vehicle availability, VIN-to-order matching, readiness checks, delivery milestones, and blockers through close coordination with Delivery, Service, and Logistics.
• Define, monitor, and own KPIs, operational reports, and dashboards that provide clear visibility into order-to-delivery progress, risks, and required actions.
• Identify operational inefficiencies and lead process standardization, automation, continuous improvement, and user acceptance testing for system changes.
• Coach and develop team members through structured feedback, knowledge sharing, training materials, and standard operating procedures, building accountability and operational excellence.
• Monitor workload distribution, team capacity, and operational priorities to ensure resources are aligned with business needs and delivery commitments.
• Coordinate with Sales, Delivery, Logistics, IT, Service, Production Control, Finance, Tax, and Accounting to resolve dependencies, support revenue recognition, and deliver business initiatives.

Skills

Order management

Team leadership

End-to-end process

Cross-functional collaboration

Analytical skills

English fluency

Tools

Salesforce

SAP

Excel

PowerPoint

Job description

Lucid Motors in Amsterdam is seeking a hands-on Supervisor, Order Operations to lead the European Order Operations team. You will ensure accurate end-to-end order-to-cash processes, manage orderbook accuracy, handle escalations, and coordinate delivery readiness with Delivery, Service and Logistics.

You will establish performance visibility via KPIs and dashboards, drive process standardization and automation, and coach team members to deliver operational excellence in a fast-paced environment