Europe Regional Customer Excellence Leader

AbbVie; Madrid (IA); Remote; USD 134,000 - 201,000; Full time

Job summary

AbbVie is seeking a Regional Customer Excellence Director to accelerate customer-centric transformation across Europe. You will connect customer insight, data, technology, and commercial execution to deliver meaningful impact.

This role can be based anywhere in Europe and requires strong leadership in cross-functional teams, strategic thinking, and fluency in English; additional European languages are a plus.

Qualifications

• Leadership experience in Customer Excellence or related roles.
• Proven ability to lead cross-functional transformation across multi-market matrix organizations.
• Strong commercial and strategic acumen translating insights into strategy and outcomes.
• Experience with go-to-market models, launch readiness, and data/digital tools including AI-enabled solutions.

Responsibilities

• Lead customer-centric transformation across Europe with affiliates and area teams.
• Drive analytics, insights, and AI-enabled solutions to inform decisions and actions.
• Improve execution excellence, consistency, and agility across markets.
• Shape capabilities, operating models, and talent for the Customer Excellence function.
• Build strategic partnerships with senior leaders and translate strategy into local actions.

Skills

Customer Excellence

Commercial Transformation

Analytics & AI

Go-to-Market

Cross-functional Leadership

Stakeholder Management

Job description

AbbVie is seeking a Regional Customer Excellence Director to accelerate customer-centric transformation across Europe. You will connect customer insight, data, technology, and commercial execution to deliver meaningful impact.

This role can be based anywhere in Europe and requires strong leadership in cross-functional teams, strategic thinking, and fluency in English; additional European languages are a plus.