EUC Remote & Desktop Specialist

Wolfspeed, Inc.; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Wolfspeed, Inc. is seeking an experienced IT Operations professional to provide remote diagnostics and remediation for enterprise endpoints across sites and home locations. You will support standard builds, reimaging, and corrective actions for devices returned to service.

You will handle VIP and escalated requests with priority, coordinate hardware logistics, and feed fixes into the knowledge base. Role involves onboarding/offboarding readiness, site rollouts, and post-deployment checks, with a

Qualifications

• 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical work experience)
• Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.
• Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.

Responsibilities

• Perform remote diagnostics and remediation on user endpoints across sites and home-based locations.
• Support standard builds, reimaging, and correction of configuration drift on devices returned to service.
• Handle VIP and escalated support requests with priority response and direct stakeholder communication.
• Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.
• Document recurring issues and feed permanent fixes back into the standard build and knowledge base.
• Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.
• Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.
• Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.
• Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.
• Track ticket ageing and backlog for remote support queues and report on trends and hotspots.

Skills

VIP support

Troubleshooting

Asset tracking

Escalations

Documentation

Education

Bachelor's degree in Computer Science/Info Tech or related

Tools

Windows 10/11

Microsoft 365

Intune

SCCM

Autopilot

ServiceNow

Imaging & patching

Job description

• - Perform remote diagnostics and remediation on user endpoints across sites and home-based locations.
• - Support standard builds, reimaging, and correction of configuration drift on devices returned to service.
• - Handle VIP and escalated support requests with priority response and direct stakeholder communication.
• - Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.
• - Document recurring issues and feed permanent fixes back into the standard build and knowledge base.
• - Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.
• - Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.
• - Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.
• - Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.
• - Track ticket ageing and backlog for remote support queues and report on trends and hotspots.

Job Requiremente

• - 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations.
• - A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience)
• - Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.
• - Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.