EUC Hands & Feet Desktop Engineer (Full-Time) – Menomonee Falls, Wisconsin – USA

Axiom Technologies Pty Ltd.; Menomonee Falls (WI); Hybrid; USD 48,000 - 70,000; Full time

Job summary

Axiom Technologies is seeking an on-site End-User Computing support specialist in Menomonee Falls, Wisconsin. This role coordinates onboarding, deployment, and asset management while delivering timely, accurate service to end users.

Responsibilities include IMACD tasks, incident and break/fix support, network connectivity, printer and peripheral management, and AV/telepresence support, all aligned with defined SLAs and cross-functional collaboration.

Qualifications

• Experience in on-site end-user computing support.
• Proficient with Windows OS and imaging tools.
• Ability to troubleshoot hardware and software issues onsite.

Responsibilities

• End-User Device & Asset Lifecycle Support: onboarding, deployment, and device replacements.
• IMACD Services: new device setup, moves, additions, and decommissioning.
• Incident & Break/Fix: onsite troubleshooting and resolution of EUC issues.
• VIP and executive support for devices, peripherals, and conferencing tools.
• Network connectivity support for end-user systems and access services.
• Printer/Scanner & peripheral support and configuration.
• OS imaging, deployment, and software provisioning.
• Telepresence & AV support and coordination with stakeholders.
• Document, track, and close tickets per SLAs and update systems.

Skills

End-User Support

Desktop Hardware

Windows OS

Imaging Tools

Troubleshooting

VIP Support

Ticketing Systems

Tools

Imaging tools

Ticketing systems

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Menomonee Falls, Wisconsin - USA
Contract Type: Independent Contractor(1099) / W2
Start Date: Immediate
Eligibility: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.

Scope of Work

1. End-User Device & Asset Lifecycle Support

• Supportnew hire setup, deployment, and onboardingactivities in coordination with the EUC team.
• Install, upgrade, repair, and replaceEUC equipment, including desktops, laptops, monitors, and associated peripherals.
• Performhardware refresh, device swaps, and securedecommissioningwith proper handover for disposal.
• Providereplacement of non-warranty assetsas approved.

2. IMACD Services (Install, Move, Add, Change, Decommission)

• Perform IMACD activities for EUC assets:
  • New device installation and setup
  • Desktop and workstation moves
  • Device additions and re-configurations
  • Hardware refresh and decommissioning
• Ensure asset tagging, relocation tracking, and documentation updates.

3. Incident, Task & Break/Fix Support

• Work onincidents and service requestsrelated to End User Computing.
• Provideonsite break/fix assistancefor EUC hardware and software.
• Diagnose and resolve incidents and problems associated with EUC equipment.
• Performreactive troubleshootingto identify root causes and help prevent recurrence.
• Provide onsiteoperational and technical supportto authorized users.
• Deliver services in accordance withdefined SLAsfor response and resolution.
• ProvideVIP and executive supportfor:
  • Desktop and workstation devices
  • Display screens and video systems
  • Docking stations and communication devices
  • Printers, scanners, and wireless networking

5. Network Connectivity & Access Support

• Assist users connecting or attempting to connect to thecorporate network.
• Support access to:
  • LAN and WAN
  • Print and file services
  • Appropriate LAN segments
• Configure and troubleshootnetwork connectivityfor end-user systems, including cabling and port connectivity.

6. Printer, Scanner & Peripheral Support

• Provide network connectivity forprinters and scanners, including:
  • IP addressing
  • Direct TCP/IP output configuration
• Create, modify, and removeprinter configurations and queuesas per requests and SLAs.
• Providewarranty and break/fix supportfor networked printers and scanners.
• Support peripheral devices including keyboards, mice, webcams, headsets, and docking stations.

7. Operating System, Imaging & Deployment

• Install, upgrade, and migrate end-user systems toWindows versions.
• Monitor and maintain systems runningWindows.
• Utilize and supportimaging toolsfor device provisioning and re-imaging.

8. Software Support, Configuration

• Providesoftware break/fix supportfor end users.
• Configure hardware, operating systems, and applications as required for EUC support.

9. Collaboration, Telepresence & Audio-Video Support

• Provide onsite support fortelepresence systems.
• Supportaudio-Video meetings, conferencing tools, and meeting room equipment.
• Perform AV connectivity checks and equipment troubleshooting.
• Useproblem and incident management systemsto track customer calls, incidents, and service requests.
• Ensure tickets areupdated, documented, and closed accurately.
• Provide regular, timely feedback on customer requirements and onsite activities.
• Communicate effectively withtechnical and non-technical stakeholders.

Job Features

Job Category

Technical