EUC Hands & Feet Desktop Engineer (Full-Time) – Menomonee Falls, Wisconsin – USA

Axiom Technologies; Menomonee Falls (WI); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies is seeking an on-site End-User Computing specialist in Menomonee Falls, Wisconsin to support desktop devices, imaging, and AV systems. You will coordinate with the EUC team to deploy new devices, manage assets, and uphold SLAs for incident response and break/fix tasks.

Responsibilities include IMACD activities, network connectivity support, printer/scanner management, and VIP executive support for end users across the organization.

Qualifications

• Provide end-user device and asset lifecycle support.

Responsibilities

• End-User Device & Asset Lifecycle Support including onboarding and asset replacement.

Skills

EUC support

On-site support

Incident management

Telepresence support

Network connectivity

Printer support

Tools

Imaging tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Menomonee Falls, Wisconsin – USA
Contract Type: Independent Contractor(1099) / W2
Start Date: Immediate
Eligibility: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.

Scope of Work

1. End‑User Device & Asset Lifecycle Support

• Supportnew hire setup, deployment, and onboarding activities in coordination with the EUC team.
• Install, upgrade, repair, and replaceEUC equipment, including desktops, laptops, monitors, and associated peripherals.
• Performhardware refresh, device swaps, and securedecommissioning with proper handover for disposal.
• Providereplacement of non‑warranty assets as approved.

2. IMACD Services (Install, Move, Add, Change, Decommission)

• Perform IMACD activities for EUC assets:
  • New device installation and setup
  • Desktop and workstation moves
  • Device additions and re‑configurations
  • Hardware refresh and decommissioning
• Ensure asset tagging, relocation tracking, and documentation updates.

3. Incident, Task & Break/Fix Support

• Work onincidents and service requests related to End User Computing.
• Provideonsite break/fix assistance for EUC hardware and software.
• Diagnose and resolve incidents and problems associated with EUC equipment.
• Performreactive troubleshooting to identify root causes and help prevent recurrence.
• Provide onsiteoperational and technical support to authorized users.
• Deliver services in accordance withdefined SLAs for response and resolution.
• ProvideVIP and executive support for:
  • Desktop and workstation devices
  • Display screens and video systems
  • Docking stations and communication devices
  • Printers, scanners, and wireless networking

5. Network Connectivity & Access Support

• Assist users connecting or attempting to connect to thecorporate network.
• Support access to:
  • LAN and WAN
  • Print and file services
  • Appropriate LAN segments
• Configure and troubleshootnetwork connectivity for end‑user systems, including cabling and port connectivity.

6. Printer, Scanner & Peripheral Support

• Provide network connectivity forprinters and scanners, including:
  • IP addressing
  • Direct TCP/IP output configuration
• Create, modify, and removeprinter configurations and queues as per requests and SLAs.
• Providewarranty and break/fix support for networked printers and scanners.
• Support peripheral devices including keyboards, mice, webcams, headsets, and docking stations.

7. Operating System, Imaging & Deployment

• Install, upgrade, and migrate end‑user systems toWindows versions.
• Monitor and maintain systems runningWindows.
• Utilize and supportimaging tools for device provisioning and re‑imaging.

8. Software Support, Configuration

• Providesoftware break/fix support for end users.
• Configure hardware, operating systems, and applications as required for EUC support.

9. Collaboration, Telepresence & Audio‑Video Support

• Provide onsite support fortelepresence systems.
• Supportaudio‑video meetings, conferencing tools, and meeting room equipment.
• Perform AV connectivity checks and equipment troubleshooting.
• Useproblem and incident management systems to track customer calls, incidents, and service requests.
• Ensure tickets areupdated, documented, and closed accurately.
• Provide regular, timely feedback on customer requirements and onsite activities.
• Communicate effectively withtechnical and non‑technical stakeholders.

Job Category

Technical