Desktop Support Engineer (Freelancer) Pittston – Pennsylvania – USA

Axiom Technologies; Wauwatosa (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

Axiom Technologies is seeking an experienced IT Desktop Support Engineer for a full-time, 1-year independent contractor role based in Wauwatosa, Wisconsin. You will provide on-site and remote support, coordinating service requests and ensuring timely resolutions.

The role requires 1–2 years in desktop support, familiarity with Windows/macOS, AD, Exchange, and Office 365, plus strong coordination skills. On-site work in Wisconsin with potential for advancement.

Qualifications

• Associate or Bachelor’s degree in IT, CS or related field preferred.
• 1–2 years hands-on desktop support or helpdesk experience.
• Experience in IT dispatch or coordination is a strong plus.

Responsibilities

• Provide on-site and remote desktop support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows, macOS, Office 365, VPN, and networking issues.
• Handle system setups, software installs, and hardware deployment.
• Maintain documentation of procedures, incidents, and resolutions.

Skills

Windows

macOS

Active Directory

Office 365

VPN

Networking

Helpdesk

Dispatch

Education

Associate degree

Bachelor's degree

Tools

Microsoft Exchange

Office 365 Admin

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Wauwatosa – Wisconsin – USA (On-site)

Contract Type: Independent Contractor / Full Time (1-Year Initial Contract)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role

Axiom Technologies is seeking an experienced IT Desktop Support Engineer (Full-Time Role) based in Wauwatosa, Wisconsin. This full-time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing the assignment and coordination of service requests.

You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities

Technical Support

• Provide on-site and remote support for desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve issues related to Windows, macOS, Office 365, VPN, and networking.
• Handle system setups, software installations, and hardware deployment.
• Perform password resets, account unlocks, and general user account management.
  Maintain clear documentation of procedures, incidents, and resolutions.

Dispatch & Coordination

• Monitor incoming service requests and assign tickets based on priority, location, and skill set.
• Act as the central coordinator for all desktop support operations.
• Track and follow up on open tickets to ensure timely closure and customer satisfaction.
• Escalate complex issues to senior engineers or other IT teams as needed.
• Maintain SLA compliance and prepare daily or shift handover reports.

Requirements: Education & Experience

• Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 1–2 years of hands‑on experience in desktop support or helpdesk environments.
• Prior experience in IT dispatch or coordination is a strong plus.

Technical Skills

• Proficiency with Windows and macOS environments.
• Familiarity with Microsoft Active Directory, Exchange, and Office 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (advantageous)

Job Features

Job Category

Technical

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them?