EUC Desktop Support Specialist - L1

Iron Systems, Inc; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Iron Systems, Inc. is seeking a desktop support technician in the United States to manage incidents end-to-end for enterprise desktops. You will perform IMAC/deskside support and oversee the full lifecycle of standard OS and office apps, including patching and remote management.

Applicants should have Windows 10/11 expertise, AD familiarity, and ITIL awareness; ServiceNow experience is a plus. An AA in electronics is required, Bachelor’s preferred.

Qualifications

• Experience with Windows 10/11 OS and desktop support.
• Familiarity with AD and hands-on desk-side support.
• Experience supporting Mac devices and tablets.
• Experience with ServiceNow or similar ITSM tools.
• Strong proficiency in MS Office and Outlook.
• Understanding of Lync, VPN, and mobile device support.
• Knowledge of ITIL incidents, changes, problems, and service requests with stock management.
• Associate degree in electronics required; Bachelor's degree preferred.

Responsibilities

• Manage desktop device incidents through to resolution.
• Handle IMAC and desk-side support services.
• Provide hardware and software maintenance on Desktop devices across lifecycles.
• Remote management of Desktop devices and patching with vendor spare parts.
• Monitor security profiles and antivirus on all Desktop devices; ensure compliance.
• Provide VIP desk-side support per contract when other IT teams are unavailable.

Skills

Windows 10/11

AD

Mac devices

ServiceNow

EUC tools

MS Office/Outlook

Lync/VPN

ITIL processes

Spare stock management

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

ServiceNow

Remote support tools

Lync

VPN software

Job description

Iron Systems, Inc. is seeking a desktop support technician in the United States to manage incidents end-to-end for enterprise desktops. You will perform IMAC/deskside support and oversee the full lifecycle of standard OS and office apps, including patching and remote management.

Applicants should have Windows 10/11 expertise, AD familiarity, and ITIL awareness; ServiceNow experience is a plus. An AA in electronics is required, Bachelor’s preferred.