EUC Admin

Hitachi Automotive Systems Americas, Inc.; Seattle, Northern (WA, KY); On-site; USD 58,000 - 82,000; Full time

Job summary

Hitachi Digital Services is seeking an IT Support professional to deliver Tier 1 and Tier 2 end-user support across our Seattle office. You will troubleshoot desktop and peripheral issues, image and deploy devices, and assist with onboarding.

You’ll manage Active Directory access, apply patches, and work with ITSM tools for incident tickets. The role combines onsite and remote support, requiring strong customer service and clear documentation to keep users productive.

Qualifications

• Hands-on experience providing Tier 1/Tier 2 desktop or end-user support.
• Strong troubleshooting with Windows desktops/laptops, hardware, software, printers, and peripherals.
• Experience with Active Directory: user accounts, groups, permissions, password resets, and access management.
• PC imaging, deployment, configuration, and asset management.
• Experience supporting IT onboarding and offboarding.
• Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices.
• Experience using ITSM/help desk platforms such as ServiceNow, Jira Service Management, Remedy, or similar.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting.
• Experience providing remote and onsite/in-person support.
• Strong customer-service, communication, documentation, and problem-solving skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support through in-person, phone, and remote channels.
• Troubleshoot and resolve desktop, hardware, software, printer, peripheral, and basic network issues.
• Install, configure, maintain, and support Windows desktops/laptops and related applications.
• Set up, image, configure, and deploy computers and mobile devices according to company standards.
• Manage Active Directory user accounts, permissions, password resets, groups, and access.
• Monitor, prioritize, resolve, and document incidents/service requests via the IT ticketing system.
• Perform routine maintenance including software updates, OS patches, antivirus/endpoint security, and security updates.
• Support employee onboarding and offboarding, including equipment setup/retrieval and access provisioning/deprovisioning.
• Maintain accurate hardware and software inventory and ensure IT security policies are followed.
• Escalate complex infrastructure/network/system issues to Tier 3 teams and collaborate on deployments.

Skills

Tier 1 support

Tier 2 support

Windows troubleshooting

Active Directory

PC imaging

IT onboarding/offboarding

IT security basics

ITSM tools

Network troubleshooting

Remote & on-site support

Customer service

Job description

## EUC AdminApplyremote type: Onsitelocations: Seattle, Washington, United Statestime type: Full timeposted on: Posted Yesterdayjob requisition id: R0141727**Function**Enterprise Applications# **Our Company**We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.# **Job description**### Meet Our TeamJoin our IT Support team responsible for providing reliable end-user technology support across the organization. You will work closely with employees, network administrators, system administrators, and other IT teams to resolve technical issues, deploy and maintain end-user devices, manage user access, and ensure a smooth IT experience throughout the employee lifecycle.### What You’ll Be Doing* Provide **Tier 1 and Tier 2 technical support** through in-person, phone, and remote channels.* Troubleshoot and resolve **desktop, laptop, hardware, software, printer, peripheral, and basic network issues**.* Install, configure, maintain, and support Windows desktops/laptops and related applications.* Set up, image, configure, and deploy **computers and mobile devices** according to company standards.* Manage **Active Directory user accounts, permissions, password resets, groups, and access**.* Monitor, prioritize, resolve, and document incidents/service requests through the **IT ticketing system**.* Perform routine maintenance including **software updates, OS patches, antivirus/endpoint protection, and security updates**.* Support **employee onboarding and offboarding**, including equipment setup/retrieval and access provisioning/deprovisioning.* Perform **desktop imaging/reimaging and asset management**.* Maintain accurate hardware and software inventory.* Ensure devices and support activities comply with organizational **IT security policies and procedures**.* Escalate complex infrastructure, network, or system issues to appropriate Tier 3/network/system administration teams.* Collaborate with other IT teams on deployments, upgrades, migrations, and technology projects.### What You’ll Bring to the Team* Hands-on experience providing **Tier 1/Tier 2 desktop or end-user support**.* Strong troubleshooting experience with **Windows desktops/laptops, hardware, software, printers, and peripherals**.* Hands-on experience with **Active Directory**, including user accounts, groups, permissions, password resets, and access management.* Experience with **PC imaging, deployment, configuration, and asset management**.* Experience supporting employee **IT onboarding and offboarding**.* Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices.* Experience using an ITSM/help desk platform such as **ServiceNow, Jira Service Management, Remedy, or similar**.* Basic understanding of **TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting**.* Experience providing both **remote and onsite/in-person support**.* Strong customer-service, communication, documentation, and problem-solving skills.